Evero Corporation
Client Success Manager (Client Services), Level I
Evero Corporation, Melville, New York, us, 11775
Client Success Manager (Client Services), Level I
Full-timeJob SummaryWinner of the Long Island Innovator Award and the NY State Education Department NDEAM Award, eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Client Success Manager position within our organization.The Client Success Manager (Client Services) plays a pivotal role in ensuring the successful utilization of eVero’s platform by our clients. This position serves as a bridge between our Client Services departments, Product teams, and our clients. The Client Success Manager will provide guidance, support, training, and troubleshooting assistance to our client base.Primary Duties & ResponsibilitiesProvide training and guidance to existing clients on using our products/services effectively.Manage and provide expert-level support for technical issues escalated from Tier 1 and Tier 2 support teams.Perform advanced troubleshooting and problem resolution to identify root causes of issues.Collaborate with other technical teams and departments to resolve complex issues in a timely manner.Document and track support cases, including escalation paths and resolutions.Proactively identify recurring issues and work with the appropriate teams to implement permanent fixes.Demonstrate business, industry, and program knowledge to be effective in delivering assigned products.Participate in on-call rotation for after-hours support as needed.Qualification & Required SkillsTech-savvy individual with a strong background in training and troubleshooting software across various technologies, including desktops, mobile devices, and tablets; experience with the eVero platform is a plus.Willingness to learn about the I/DD industry niche and client population.Proven capability to collaborate effectively with cross-functional teams and departments.Customer-centric approach with a focus on delivering exceptional service and support.Flexibility to accommodate outside of standard business hours for critical issue resolution or client meetings in different time zones.Required Education and ExperienceBachelor’s degree in a related field.Minimum of 2 years’ experience in a client-facing role, preferably in implementation support, technical support, or customer success.Experience with CRM systems, project management tools, and collaboration software such as Halo PSA, Monday.com, etc.Other Skills / AbilitiesExcellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.Possess following skills at Exceptional level
Sound leadership skillsTroubleshooting / Problem solving skillsTime managementAbility to multi-taskStrong organizational skillsDetail oriented
The salary range for this position is $32.00 – $38.50 / hour.What eVero Offers
We are proud to offer a competitive salary with a comprehensive benefits package. These benefits include medical, dental, vision, long-term disability, 401K, paid vacation time, and a cafeteria plan. The salary we offer will always be commensurate with experience. And because we know that hard work should always be balanced with fun and quality of life, we also offer the following amenities:A casual and comfortable work environmentConvenient location in Long Island, NY with easy access to the Long Island Expressway and Route 110Newly renovated headquarters, featuring state-of-the-art technology, a Café, and a dedicated Recreation RoomFully equipped Gym and Cafeteria within the buildingBi-weekly "Town Hall" meetingsMonthly team-building eventsRegular Community Outreach eventsSeasonal outings and holiday celebration eventsA coffee bar with a wide array of snacks and trimmingseVero is proud to be an Equal Opportunity Employer. Employment with this organization is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
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Full-timeJob SummaryWinner of the Long Island Innovator Award and the NY State Education Department NDEAM Award, eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Client Success Manager position within our organization.The Client Success Manager (Client Services) plays a pivotal role in ensuring the successful utilization of eVero’s platform by our clients. This position serves as a bridge between our Client Services departments, Product teams, and our clients. The Client Success Manager will provide guidance, support, training, and troubleshooting assistance to our client base.Primary Duties & ResponsibilitiesProvide training and guidance to existing clients on using our products/services effectively.Manage and provide expert-level support for technical issues escalated from Tier 1 and Tier 2 support teams.Perform advanced troubleshooting and problem resolution to identify root causes of issues.Collaborate with other technical teams and departments to resolve complex issues in a timely manner.Document and track support cases, including escalation paths and resolutions.Proactively identify recurring issues and work with the appropriate teams to implement permanent fixes.Demonstrate business, industry, and program knowledge to be effective in delivering assigned products.Participate in on-call rotation for after-hours support as needed.Qualification & Required SkillsTech-savvy individual with a strong background in training and troubleshooting software across various technologies, including desktops, mobile devices, and tablets; experience with the eVero platform is a plus.Willingness to learn about the I/DD industry niche and client population.Proven capability to collaborate effectively with cross-functional teams and departments.Customer-centric approach with a focus on delivering exceptional service and support.Flexibility to accommodate outside of standard business hours for critical issue resolution or client meetings in different time zones.Required Education and ExperienceBachelor’s degree in a related field.Minimum of 2 years’ experience in a client-facing role, preferably in implementation support, technical support, or customer success.Experience with CRM systems, project management tools, and collaboration software such as Halo PSA, Monday.com, etc.Other Skills / AbilitiesExcellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.Possess following skills at Exceptional level
Sound leadership skillsTroubleshooting / Problem solving skillsTime managementAbility to multi-taskStrong organizational skillsDetail oriented
The salary range for this position is $32.00 – $38.50 / hour.What eVero Offers
We are proud to offer a competitive salary with a comprehensive benefits package. These benefits include medical, dental, vision, long-term disability, 401K, paid vacation time, and a cafeteria plan. The salary we offer will always be commensurate with experience. And because we know that hard work should always be balanced with fun and quality of life, we also offer the following amenities:A casual and comfortable work environmentConvenient location in Long Island, NY with easy access to the Long Island Expressway and Route 110Newly renovated headquarters, featuring state-of-the-art technology, a Café, and a dedicated Recreation RoomFully equipped Gym and Cafeteria within the buildingBi-weekly "Town Hall" meetingsMonthly team-building eventsRegular Community Outreach eventsSeasonal outings and holiday celebration eventsA coffee bar with a wide array of snacks and trimmingseVero is proud to be an Equal Opportunity Employer. Employment with this organization is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
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