IBM
Consulting Firewall and Network Engineer Professional Multiple Cities
IBM, Palo Alto, California, United States, 94306
IntroductionInformation and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant, you will be a key advisor for IBM’s clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client's organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.
Your Role and ResponsibilitiesThe role will include project implementation, transition, and BAU support across several client environments, and all associated documentation and business controls associated with the devices under management.
As a member of a team, or working independently, the role will be required to perform an analytical and technical role in implementation, integration, and delivery of technical IT security solutions for clients. This includes the use of inter-operational processes and procedures. The role requires the ability to troubleshoot technical issues in various platforms, evaluate customer network/infrastructure and recommend best practices for application availability and network security, provide technical and procedural guidance to customers in a timely fashion, log all cases into the ticketing system and maintain ownership of issues and follow through for all customers until issues are properly closed.
A Firewall and Network Engineer should have excellent problem-solving skills and will need to have an in-depth knowledge of TCP/IP network routing & switching protocols, hands-on experience, and strong understanding and competency in one or more best-of-breed Firewall, IPS/IDS/security products from various vendors such as Check Point, Cisco, Palo Alto. Working familiarity with Unix, Linux, Windows OS and scripting language to automate tasks is a plus. The role will also require excellent written and oral communication skills, good attention to details, and strong organization.
Your roles & responsibilities:BAU (ongoing) support of firewall & IPS infrastructure including changes, service request & incident response, problem determination/resolution, achieving SLA targets, change/problem management.Assisting with Implementation of new firewalls, Cisco, Checkpoint, Palo Alto, and others.Problem determination associated with new project installs.Working with Design/project teams to ensure that proposed solutions are accurate and achievable.Management of problems and escalations where required.High awareness of individual customer service levels when dealing with problems.Callout services to third parties as required – Hardware Vendors etc.Develop, implement and maintain processes and procedures as required for the team.Maintaining a high level of communication with the team.Adhere to audit compliances strategies to ensure security and business processes as part of BAU.
Required Technical and Professional ExpertiseDiploma in Information Technology or equivalent work experienceProfessional Certifications like Network+, Security+, CCNA, CCSA, JNCIA, BCCPA, CISSP, CEH, and GCIA3 year experience in general Information Security practices3 years of experience in TCP/IP networking and routing fundamentals2 year experience in Unix/Linux system administration3 year experience in firewall / security gateway administration3 year experience in network troubleshooting3 year experience in Intrusion Detection/PreventionAdditional knowledge and understanding of one or more of the following concepts and technologies a plus:1 year Network based proxy concepts and technologies1 year Content Filtering concepts and technologies1 year Vulnerability scanning concepts and technologies1 year SIEM concepts and technologies1 year Email and Web security concepts and technologiesAn experienced background in WAN LAN, TCP/IP and NetworkingFirewall administration, configuration, and implementation – Cisco Firepower / Checkpoint / Palo AltoAbility to learn to administer security products if requiredUnderstanding and application of Firewall/VPN rules and routesUnderstanding of corporate network environments, ability to troubleshoot network connectivity problems based on detailed design diagrams / MDLAnalytical ability and creativity in resolving design and production issuesAppropriate skill level for Windows & Active Directory, Linux/Unix systemsPerform daily checklist and health check, submitting compliance / activity / throughput reports.Knowledge and application of Problem and Change management process.
Preferred Technical and Professional ExpertiseBachelor's Degree in Information Technology, Computer Science, Engineering or equivalent degree, or equivalent work experienceAt least 5 years of experience in Network TroubleshootingAt least 5 years of experience in Intrusion Detection/PreventionAt least 5 years of experience in Operating System SkillsAt least 3 years of experience with Unix/Linux system admin level knowledgeAt least 5 years of experience in Customer ServiceExperience in a large-scale implementationProven level 1 & 2 support skills in Firewall / IPS supportExcellent problem determination skills especially with experience in working with 3rd partiesMultiple Firewall & IPS systems configuration & updating – Cisco, Check Point, Palo AltoSome experience with Juniper, Checkpoint or CISCO implementation/support.ServiceNow Incident and Change managementData exporting & reporting, automationExperience with web content gateways, Forcepoint Web/Email Security, FireEye, Proofpoint, ProxySG etc.Demonstrated ability to work under pressure.Cloud skills- AWS /Azure
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Your Role and ResponsibilitiesThe role will include project implementation, transition, and BAU support across several client environments, and all associated documentation and business controls associated with the devices under management.
As a member of a team, or working independently, the role will be required to perform an analytical and technical role in implementation, integration, and delivery of technical IT security solutions for clients. This includes the use of inter-operational processes and procedures. The role requires the ability to troubleshoot technical issues in various platforms, evaluate customer network/infrastructure and recommend best practices for application availability and network security, provide technical and procedural guidance to customers in a timely fashion, log all cases into the ticketing system and maintain ownership of issues and follow through for all customers until issues are properly closed.
A Firewall and Network Engineer should have excellent problem-solving skills and will need to have an in-depth knowledge of TCP/IP network routing & switching protocols, hands-on experience, and strong understanding and competency in one or more best-of-breed Firewall, IPS/IDS/security products from various vendors such as Check Point, Cisco, Palo Alto. Working familiarity with Unix, Linux, Windows OS and scripting language to automate tasks is a plus. The role will also require excellent written and oral communication skills, good attention to details, and strong organization.
Your roles & responsibilities:BAU (ongoing) support of firewall & IPS infrastructure including changes, service request & incident response, problem determination/resolution, achieving SLA targets, change/problem management.Assisting with Implementation of new firewalls, Cisco, Checkpoint, Palo Alto, and others.Problem determination associated with new project installs.Working with Design/project teams to ensure that proposed solutions are accurate and achievable.Management of problems and escalations where required.High awareness of individual customer service levels when dealing with problems.Callout services to third parties as required – Hardware Vendors etc.Develop, implement and maintain processes and procedures as required for the team.Maintaining a high level of communication with the team.Adhere to audit compliances strategies to ensure security and business processes as part of BAU.
Required Technical and Professional ExpertiseDiploma in Information Technology or equivalent work experienceProfessional Certifications like Network+, Security+, CCNA, CCSA, JNCIA, BCCPA, CISSP, CEH, and GCIA3 year experience in general Information Security practices3 years of experience in TCP/IP networking and routing fundamentals2 year experience in Unix/Linux system administration3 year experience in firewall / security gateway administration3 year experience in network troubleshooting3 year experience in Intrusion Detection/PreventionAdditional knowledge and understanding of one or more of the following concepts and technologies a plus:1 year Network based proxy concepts and technologies1 year Content Filtering concepts and technologies1 year Vulnerability scanning concepts and technologies1 year SIEM concepts and technologies1 year Email and Web security concepts and technologiesAn experienced background in WAN LAN, TCP/IP and NetworkingFirewall administration, configuration, and implementation – Cisco Firepower / Checkpoint / Palo AltoAbility to learn to administer security products if requiredUnderstanding and application of Firewall/VPN rules and routesUnderstanding of corporate network environments, ability to troubleshoot network connectivity problems based on detailed design diagrams / MDLAnalytical ability and creativity in resolving design and production issuesAppropriate skill level for Windows & Active Directory, Linux/Unix systemsPerform daily checklist and health check, submitting compliance / activity / throughput reports.Knowledge and application of Problem and Change management process.
Preferred Technical and Professional ExpertiseBachelor's Degree in Information Technology, Computer Science, Engineering or equivalent degree, or equivalent work experienceAt least 5 years of experience in Network TroubleshootingAt least 5 years of experience in Intrusion Detection/PreventionAt least 5 years of experience in Operating System SkillsAt least 3 years of experience with Unix/Linux system admin level knowledgeAt least 5 years of experience in Customer ServiceExperience in a large-scale implementationProven level 1 & 2 support skills in Firewall / IPS supportExcellent problem determination skills especially with experience in working with 3rd partiesMultiple Firewall & IPS systems configuration & updating – Cisco, Check Point, Palo AltoSome experience with Juniper, Checkpoint or CISCO implementation/support.ServiceNow Incident and Change managementData exporting & reporting, automationExperience with web content gateways, Forcepoint Web/Email Security, FireEye, Proofpoint, ProxySG etc.Demonstrated ability to work under pressure.Cloud skills- AWS /Azure
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