Cessna Aircraft Company
Mgr Technical Service
Cessna Aircraft Company, Thief River Falls, Minnesota, United States, 56701
Job Description - Mgr Technical Service (326571)Job Number:
326571Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.Responsibilities:
Provide technical support to dealers, distributors, and internal employees on ATVs, UTVs, and Snowmobiles.Manage the Technical Support Representative team to ensure accurate, timely, and professional answers are provided.Conduct product training for dealers, distributors, and internal employees.Communicate regularly with Customer Care Managers to determine new or escalating product problems as reported from the field.Perform failure analysis of damaged vehicle systems to determine root cause and corrective action.Communicate with Engineering and Manufacturing groups about product defects in a timely manner to develop resolution.Manage escalated customer service cases.Qualifications:
Education: Bachelor’s degree requiredYears of Experience: 5 or more years of relevant experience requiredSoftware Knowledge: Microsoft Office Products, SAP, Salesforce, and vehicle diagnostic systemsTravel requirements: Up to 30%EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.Recruiting Company
Textron Specialized VehiclesPrimary Location
US-Minnesota-Thief River FallsJob Field
Product SupportSchedule
Full-timeJob Level
Manager with Direct ReportsJob Type
ExperiencedShift
First ShiftRelocation AvailableJob Posting
08/07/2024, 2:23:24 PMTextron values diversity to enhance our businesses.
#J-18808-Ljbffr
326571Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.Responsibilities:
Provide technical support to dealers, distributors, and internal employees on ATVs, UTVs, and Snowmobiles.Manage the Technical Support Representative team to ensure accurate, timely, and professional answers are provided.Conduct product training for dealers, distributors, and internal employees.Communicate regularly with Customer Care Managers to determine new or escalating product problems as reported from the field.Perform failure analysis of damaged vehicle systems to determine root cause and corrective action.Communicate with Engineering and Manufacturing groups about product defects in a timely manner to develop resolution.Manage escalated customer service cases.Qualifications:
Education: Bachelor’s degree requiredYears of Experience: 5 or more years of relevant experience requiredSoftware Knowledge: Microsoft Office Products, SAP, Salesforce, and vehicle diagnostic systemsTravel requirements: Up to 30%EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.Recruiting Company
Textron Specialized VehiclesPrimary Location
US-Minnesota-Thief River FallsJob Field
Product SupportSchedule
Full-timeJob Level
Manager with Direct ReportsJob Type
ExperiencedShift
First ShiftRelocation AvailableJob Posting
08/07/2024, 2:23:24 PMTextron values diversity to enhance our businesses.
#J-18808-Ljbffr