Tulane University
Specialist - Technology Connection >>>
Tulane University, New Orleans, Louisiana, United States, 70123
Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnerships and collaboration with university schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane.The Technology Connection Specialist (TCS) will be responsible for providing prompt, courteous service, and sales support to all Technology Connection customers, both in person and via electronic communications, while at the same time assisting them with their computer and technology purchasing needs. The TCS will also provide support and assistance to Technology Connection staff with special projects and inventory management, as assigned.The TCS will work in partnership with students, staff, and faculty, advising them how to use technology systems and devices to meet the requirements of their business and/or personal needs. The TCS must have a good understanding of hardware and software to effectively troubleshoot various systems problems as they arise.Required Knowledge, Skills, and Abilities
Above average working knowledge of both Mac and PC operations and networking.In-depth working knowledge and proficient use of MS Office desktop software applications.Strong written and verbal communication skills.Excellent organizational skills.Ability to efficiently manage multiple projects and assignments.Demonstrated ability to learn and adapt to new technologies in a fast-paced environment.Ability to establish effective professional working relationships with co-workers, customers, and technology store vendors and/or affiliates.Ability to successfully obtain required certifications including Apple SEED and ACMT within 120 days of hire date.Strong commitment to customer service.Critical thinking skills with the ability to successfully contribute innovative ideas to improve and/or advance daily business operations.Customer friendly and outgoing personality.Customer empathy and desire to assist others.Required Education and/or Experience
High School Diploma or Equivalent.3 years of professional desktop software and operating systems experience, and at least 2 years of retail sales or direct customer service experience.Preferred Qualifications
Bachelor's Degree.Experience in computer technology sales.Inventory management experience.Corporate purchasing experience.Compensation Information
This position is classified as "non-exempt, hourly" and is assigned to pay grade 23. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future.How to Apply
This position will close on the date it is filled.Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.Click "Apply Now" to apply for this job.Tulane University is committed to creating a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are committed to fostering equity, diversity, and inclusion in support of Tulane’s Strategy for Tomorrow.Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the Office of Human Resources & Institutional Equity by phone at 504-865-4748 or email hr@tulane.edu.
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Above average working knowledge of both Mac and PC operations and networking.In-depth working knowledge and proficient use of MS Office desktop software applications.Strong written and verbal communication skills.Excellent organizational skills.Ability to efficiently manage multiple projects and assignments.Demonstrated ability to learn and adapt to new technologies in a fast-paced environment.Ability to establish effective professional working relationships with co-workers, customers, and technology store vendors and/or affiliates.Ability to successfully obtain required certifications including Apple SEED and ACMT within 120 days of hire date.Strong commitment to customer service.Critical thinking skills with the ability to successfully contribute innovative ideas to improve and/or advance daily business operations.Customer friendly and outgoing personality.Customer empathy and desire to assist others.Required Education and/or Experience
High School Diploma or Equivalent.3 years of professional desktop software and operating systems experience, and at least 2 years of retail sales or direct customer service experience.Preferred Qualifications
Bachelor's Degree.Experience in computer technology sales.Inventory management experience.Corporate purchasing experience.Compensation Information
This position is classified as "non-exempt, hourly" and is assigned to pay grade 23. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future.How to Apply
This position will close on the date it is filled.Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.Click "Apply Now" to apply for this job.Tulane University is committed to creating a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are committed to fostering equity, diversity, and inclusion in support of Tulane’s Strategy for Tomorrow.Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the Office of Human Resources & Institutional Equity by phone at 504-865-4748 or email hr@tulane.edu.
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