Customer Success Manager

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily.1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.About The Team:

OneSignal is seeking a versatile Customer Success role to help manage our US Enterprise business by leading implementation and successfully increasing the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!What You’ll Do:

Responsible for retaining and growing 20 to 40 CustomersBuild relationships up and across the organization to achieve success goalsContribute to customer onboardingLead customer business reviewsWrite & publish customer feedback internally to support product roadmapCollaborative, team-oriented mindset is a requirementSkills and Experience:

3+ years experience in an account management (customer success) role; ideally with a B2B SaaS productExperience working with Salesforce, Gong, and VitallyUnderstand customer messaging and the user journey is a plusYou’re highly collaborative with a deep sense of ownership and accountabilityYou have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skillsRollup your sleeves, versatile mindsetThe New York and California base salary for this full-time position is between $95,000 - $110,000 with an expected On Target Earnings (OTE) between $125,000 and $140,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.Qualities We Look For:

Friendliness & EmpathyAccountability & CollaborationProactiveness & UrgencyGrowth Mindset & Love of Learning

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