Talentify.io
Lead Business Analyst (Remote)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Operations Technical SupportWhy Consider This Job OpportunityCompetitive pay up to [highest pay]Opportunities for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a positive impact on client satisfaction and member experienceWhat To Expect (Job Responsibilities)Provide technical support to internal and external stakeholdersTroubleshoot and resolve technical issues in a timely mannerCollaborate with cross-functional teams to identify and implement process improvementsMaintain accurate documentation of support tickets and resolutionsAssist with training and onboarding of new team membersWhat Is Required (Qualifications)Bachelor's degree in a related field or equivalent work experienceStrong problem-solving and analytical skillsExcellent written and verbal communication skillsAbility to work independently and in a team environmentProficiency in Microsoft Office SuiteHow To Stand Out (Preferred Qualifications)Previous experience in technical support or a related fieldKnowledge of ITIL framework and best practices
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Operations Technical SupportWhy Consider This Job OpportunityCompetitive pay up to [highest pay]Opportunities for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a positive impact on client satisfaction and member experienceWhat To Expect (Job Responsibilities)Provide technical support to internal and external stakeholdersTroubleshoot and resolve technical issues in a timely mannerCollaborate with cross-functional teams to identify and implement process improvementsMaintain accurate documentation of support tickets and resolutionsAssist with training and onboarding of new team membersWhat Is Required (Qualifications)Bachelor's degree in a related field or equivalent work experienceStrong problem-solving and analytical skillsExcellent written and verbal communication skillsAbility to work independently and in a team environmentProficiency in Microsoft Office SuiteHow To Stand Out (Preferred Qualifications)Previous experience in technical support or a related fieldKnowledge of ITIL framework and best practices
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