Remote Call Center Supervisor ($25.00 / hour)

Employer Industry:

Call Center/Customer Service

Why Consider This Job OpportunityCompetitive pay with performance-based incentivesOpportunity for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a positive impact on customer satisfaction and sales conversionsAbility to monitor and coach a team of associates to provide quality serviceFlexibility to work in an inbound call center environmentWhat To Expect (Job Responsibilities)Effectively monitor chat and incoming calls from customers to the repsSupport and coach a team of associates in providing quality service for inbound and outbound telephone callsCreate and maintain company monitoring standards for call center/customer service repsConduct analysis of monitoring results and provide feedback and recommendations to call center service quality assurance managerReview attendance, identify gaps in coverage, and address any concernsWhat Is Required (Qualifications)Previous experience in a call center or customer service roleStrong coaching and leadership skillsFamiliarity with call center metrics and performance indicatorsAbility to upsell and drive sales conversionsExcellent communication and interpersonal skillsHow To Stand Out (Preferred Qualifications)Experience as a supervisor or team lead in a call center environment

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