ICF
ServiceNow Business Analyst
ICF, Reston, Virginia, United States, 22090
We are open to supporting 100% remote work anywhere within the U.S.*Must have Secret Clearance*ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Mid-level ServiceNow Business Analyst with an active secret clearance to support upcoming needs with our federal customers.This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the ServiceNow features will support those needs.The Work
The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories which applications and solutions are developed.This position is within the context of an Agile team. The Business Analyst defines detailed stories, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams.This position will be working directly with stakeholders, serve as a Business Analyst, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.Required Skills
5+ years of experience in a fast-paced IT environment3+ years of business analysis experience3+ years of experience with the ServiceNow Platform2+ years writing and decomposing user stories with clear acceptance criteriaUS Citizen required due to federal contract requirementsMUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)Must have Secret clearanceMust be CSA certifiedDesired Skills:
Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at handGood understanding of basic system technologies as they relate to the project deliverablesAbility to maintain project plans, resourcing schedules, and forecasted activitiesExperience with business process mapping and the use of project management softwareAbility to provide technical assistance and troubleshooting by effectively responding to inquiriesExperience thriving in ambiguous software development environmentsAbility to work well under constantly changing deadlines and prioritiesExcellent oral and written communication skillsWorking at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.Pay Range
The pay range for this position is:$76,848.00 - $130,642.00Nationwide Remote Office (US99)
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The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories which applications and solutions are developed.This position is within the context of an Agile team. The Business Analyst defines detailed stories, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams.This position will be working directly with stakeholders, serve as a Business Analyst, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.Required Skills
5+ years of experience in a fast-paced IT environment3+ years of business analysis experience3+ years of experience with the ServiceNow Platform2+ years writing and decomposing user stories with clear acceptance criteriaUS Citizen required due to federal contract requirementsMUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)Must have Secret clearanceMust be CSA certifiedDesired Skills:
Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at handGood understanding of basic system technologies as they relate to the project deliverablesAbility to maintain project plans, resourcing schedules, and forecasted activitiesExperience with business process mapping and the use of project management softwareAbility to provide technical assistance and troubleshooting by effectively responding to inquiriesExperience thriving in ambiguous software development environmentsAbility to work well under constantly changing deadlines and prioritiesExcellent oral and written communication skillsWorking at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.Pay Range
The pay range for this position is:$76,848.00 - $130,642.00Nationwide Remote Office (US99)
#J-18808-Ljbffr