Lytx, Inc.
Technical Support Engineer
Lytx, Inc., La Mesa, California, United States, 91942
Why Lytx?
We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively with internal teams to drive solutions.
You’ll Get to:
Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs.
Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.
Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions.
Use scripting languages and query large datasets for analysis and manipulation.
Maintain a customer-centric approach, ensuring professional and empathetic support interactions.
Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements.
Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction.
Create and update knowledge base articles for self-service resources.
Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively.
Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities.
What You’ll Need
Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs.
Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.
Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information.
Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools.
Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation.
Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues.
Curiosity and bias for action.
A willingness to work flexible hours and participate in on-call rotations.
Familiarity with CRMs like JIRA, Zendesk, or Salesforce
Benefits:
Medical, dental and vision insuranceHealth Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsHourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:
$32.64 - $41.17
Innovation Lives HereYou go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.#J-18808-Ljbffr
We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively with internal teams to drive solutions.
You’ll Get to:
Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs.
Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.
Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions.
Use scripting languages and query large datasets for analysis and manipulation.
Maintain a customer-centric approach, ensuring professional and empathetic support interactions.
Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements.
Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction.
Create and update knowledge base articles for self-service resources.
Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively.
Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities.
What You’ll Need
Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs.
Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.
Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information.
Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools.
Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation.
Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues.
Curiosity and bias for action.
A willingness to work flexible hours and participate in on-call rotations.
Familiarity with CRMs like JIRA, Zendesk, or Salesforce
Benefits:
Medical, dental and vision insuranceHealth Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsHourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:
$32.64 - $41.17
Innovation Lives HereYou go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.#J-18808-Ljbffr