Pixalate, Inc
Customer Success Manager
Pixalate, Inc, Mc Lean, Virginia, us, 22107
Customer Success ManagerEmployment Type:
Full-TimeLocation:
DC/ VA areaMinimum Experience:
Mid LevelPixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.Our software and data have been used to unearth multiple high-profile criminal and illegal surveillance cases including:Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research SaysAdweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTVWashington Post: Your kids’ apps are spying on themPro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad EmpireABC7 News: The State of Children's Privacy OnlineNBC News: How many apps are tracking your childrenOur team of lawyers, data scientists, engineers, economists, and researchers span globally with presence in California, New York, Washington DC, London, and Singapore.ABOUT THE ROLE
Pixalate is hiring a Senior Customer Success Manager (CSM) to join our growing team in the DC area. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients.RESPONSIBILITIES
Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviewsPresenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishersMaintaining awareness of client needs and opportunities for expansionUnderstanding the competitive landscape and new industry developments and standardsDriving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime valueEnsuring Pixalate product adoption, client satisfaction, and account healthQUALIFICATIONS
Ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (eg. display, mobile web, in-app mobile, and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingBA/BS degree in technical, business, or other related fields (or equivalent experience)2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendorsHighly skilled in MSFT Excel (eg. pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRAUnderstanding of digital media ecosystem terminology and ad operations tools and practices (eg. campaign optimization, javascript, tagging, cookie, macros, and platforms)Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environmentSelf-starter capable of thriving in a startup environmentAbility to maintain poise under stress, especially when resolving time-sensitive issuesData-driven, analytical, and process-orientedExcellent written and verbal communication/presentation skillsProficiency with spoken and written English, a second language is a plusBENEFITS
We focus on doing things differently and challenge each other to be the best we can be.Excellent benefits package, including medical, dental, and vision insurance
Premiums 100% covered for employees and 50% covered for dependents
Unlimited PTO401kMonthly internet reimbursementOpportunity for advancementFun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensation
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Full-TimeLocation:
DC/ VA areaMinimum Experience:
Mid LevelPixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.Our software and data have been used to unearth multiple high-profile criminal and illegal surveillance cases including:Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research SaysAdweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTVWashington Post: Your kids’ apps are spying on themPro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad EmpireABC7 News: The State of Children's Privacy OnlineNBC News: How many apps are tracking your childrenOur team of lawyers, data scientists, engineers, economists, and researchers span globally with presence in California, New York, Washington DC, London, and Singapore.ABOUT THE ROLE
Pixalate is hiring a Senior Customer Success Manager (CSM) to join our growing team in the DC area. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients.RESPONSIBILITIES
Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviewsPresenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishersMaintaining awareness of client needs and opportunities for expansionUnderstanding the competitive landscape and new industry developments and standardsDriving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime valueEnsuring Pixalate product adoption, client satisfaction, and account healthQUALIFICATIONS
Ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (eg. display, mobile web, in-app mobile, and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingBA/BS degree in technical, business, or other related fields (or equivalent experience)2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendorsHighly skilled in MSFT Excel (eg. pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRAUnderstanding of digital media ecosystem terminology and ad operations tools and practices (eg. campaign optimization, javascript, tagging, cookie, macros, and platforms)Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environmentSelf-starter capable of thriving in a startup environmentAbility to maintain poise under stress, especially when resolving time-sensitive issuesData-driven, analytical, and process-orientedExcellent written and verbal communication/presentation skillsProficiency with spoken and written English, a second language is a plusBENEFITS
We focus on doing things differently and challenge each other to be the best we can be.Excellent benefits package, including medical, dental, and vision insurance
Premiums 100% covered for employees and 50% covered for dependents
Unlimited PTO401kMonthly internet reimbursementOpportunity for advancementFun annual team eventsBeing part of a high performing team that wants to win and have fun doing itExtremely competitive compensation
#J-18808-Ljbffr