Auberge Resorts
Destination Sales Manager
Auberge Resorts, Waimea, Hawaii, us, 96796
Company Description
Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani - meaning "mountain reaching heaven," is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivalled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle - all complemented by Auberge's intuitive and gracious service.
Job Description
The base salary range for this position is $70K - $75K.Manage small social IPO bookings (0-20 rooms = Reservation Form Agreements).Assist weddings managers with creating and managing wedding room blocks (0-20 rooms).Create contacts, accounts and bookings in Delphi.Create proposals, contracts and "Reservation Forms"Create expenses reports, trip reports and group invoices.Planning, preparation and hosting social group site visits, which may include client entertainment.Assist sales team with Delphi accounts/bookings management, contracts, proposals, lead qualification, prospecting, expenses reports, trip reports, group invoicing, etc.Assist with advanced sales trip planning and post-trip follow-up.Secure dinner reservations, golf, spa, activities, etc. on behalf of clients/VIPs.Attend daily morning operations meetings when the sales manager is not on property or otherwise not available.Monitor daily glitch reports for in-house groups, VIP clients and site guests on behalf of sales managers.Assist with site/VIP reservations, required site documentation (including InSITEful Journeys) and partner with reservations as needed.Pre-planning and preparation for site visits and VIP stays in collaboration with sales managers.Participate in planning sites in tandem with the events department as needed to assist with room shows.Conduct site inspections when the sales manager is not on property or otherwise not availableMeet/Greet group clients and VIPs upon arrival and departure.Coordinate amenities.Advance rooms before arrival and/or before the start of site tours.Be familiar with all hotel services/features and local attractions/activities to respond accurately on behalf of sales managers.Additional tasks as assigned by the DOSM and DOSPerform other duties as directed, developed or assigned.Periodically assist events team with group operations on an as needed basis.Be a resource for other departments in search of group-related information and documents.Qualifications
Experience in the hospitality industry is preferred, but not required.Proficient with Microsoft Google Suite (Gmail, Google Slides, Sheets, Docs, etc). Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).Knowledge of Opera PMS and Salesforce Amadeus fdc (Delphi).Understanding of the Hawaiian Islands and key differentiators between each island.Excellent reading, writing & oral proficiency in the English language.Attention to detail. Ability to multitask. Must be able to type 40 wpm.Required clerical responsibilities; typing, filing, faxing, photocopying.Able to handle a large volume of telephone calls and emails efficiently and courteously.Food and Beverage knowledge is a plus.Work well under pressure, ability to multitask, and a team player.Detail-oriented, well-developed organizational skills, and a strategic thinker.Minimum travel required.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani - meaning "mountain reaching heaven," is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivalled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle - all complemented by Auberge's intuitive and gracious service.
Job Description
The base salary range for this position is $70K - $75K.Manage small social IPO bookings (0-20 rooms = Reservation Form Agreements).Assist weddings managers with creating and managing wedding room blocks (0-20 rooms).Create contacts, accounts and bookings in Delphi.Create proposals, contracts and "Reservation Forms"Create expenses reports, trip reports and group invoices.Planning, preparation and hosting social group site visits, which may include client entertainment.Assist sales team with Delphi accounts/bookings management, contracts, proposals, lead qualification, prospecting, expenses reports, trip reports, group invoicing, etc.Assist with advanced sales trip planning and post-trip follow-up.Secure dinner reservations, golf, spa, activities, etc. on behalf of clients/VIPs.Attend daily morning operations meetings when the sales manager is not on property or otherwise not available.Monitor daily glitch reports for in-house groups, VIP clients and site guests on behalf of sales managers.Assist with site/VIP reservations, required site documentation (including InSITEful Journeys) and partner with reservations as needed.Pre-planning and preparation for site visits and VIP stays in collaboration with sales managers.Participate in planning sites in tandem with the events department as needed to assist with room shows.Conduct site inspections when the sales manager is not on property or otherwise not availableMeet/Greet group clients and VIPs upon arrival and departure.Coordinate amenities.Advance rooms before arrival and/or before the start of site tours.Be familiar with all hotel services/features and local attractions/activities to respond accurately on behalf of sales managers.Additional tasks as assigned by the DOSM and DOSPerform other duties as directed, developed or assigned.Periodically assist events team with group operations on an as needed basis.Be a resource for other departments in search of group-related information and documents.Qualifications
Experience in the hospitality industry is preferred, but not required.Proficient with Microsoft Google Suite (Gmail, Google Slides, Sheets, Docs, etc). Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).Knowledge of Opera PMS and Salesforce Amadeus fdc (Delphi).Understanding of the Hawaiian Islands and key differentiators between each island.Excellent reading, writing & oral proficiency in the English language.Attention to detail. Ability to multitask. Must be able to type 40 wpm.Required clerical responsibilities; typing, filing, faxing, photocopying.Able to handle a large volume of telephone calls and emails efficiently and courteously.Food and Beverage knowledge is a plus.Work well under pressure, ability to multitask, and a team player.Detail-oriented, well-developed organizational skills, and a strategic thinker.Minimum travel required.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.