Account Director

Direct Agents is seeking an experienced and strategic Account Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media, exceptional communication skills, and a passion for driving client growth through innovative campaign strategies and flawless execution.THE ROLEClient ManagementSupervise and manage client accounts, maintaining effective communication and relationships.Collaborate with clients to understand their objectives and provide tailored solutions.Identify and upsell new opportunities and initiatives that contribute to clients’ overall goals.Campaign Management and IntegrationOrganize creative assets and technical integrations for campaigns.Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.Coordinate various elements to ensure smooth campaign execution and alignment with client objectives.Campaign Strategy and ExecutionLead the setup of new clients and campaigns, ensuring all aspects are optimized for success.Develop comprehensive campaign strategies to meet client goals and objectives.Workshop ideas for new channel initiatives to reach client target audiences.Plan, execute, and present in QBR & client strategic planning meetingsPerformance ReportingGenerate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.Analyze data to provide insights and recommendations for ongoing campaign improvements.Proactively workshop ideas to improve performance or generate supplemental volume.Sales Support and Contract ManagementAssist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.Ensure seamless collaboration between departments to achieve sales and campaign objectives.Team Management - Contribute to departmental responsibilities such as:Monthly budgetingAccount allocations within teamEnforcing best in class client services practices on all accountsPeriodic check-ins with team members for account updates and growth opportunitiesTeam planning and goal settingLeveraging team resources to better service clients and manage account workloadProvide guidance to senior management for continuous improvement, increased efficiency, and betterment of processesDESIRED BACKGROUND6+ years of account management/client services experience1+ years experience managing direct reportsExperience with Search, Social, and Programmatic marketing campaignsExperience with managing SEO, analytics, and creative initiatives is a plusExceptional oral and written communication skillsExpert relationship builder and strong customer service skillsStrong leader both internally and externallyAnalytical skills required -- must have experience in MS Excel and data analysisAbility to think strategically on your feetStrong attention to detailStrong time management skills -- ability to prioritize and meet deadlinesDiligent work ethicMust be self-motivated and able to take the initiative to get the job doneThis role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role.

CLIENTS WE’VE WORKED WITH INCLUDEMarvel, NBA, NYSE, WacoalCW, Morgan Stanley, and moreWHY DIRECT AGENTSWe believe that personal success comes from the hard work that you put in.

We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Below is just some of what sets us apart and the opportunities you’ll have to thrive:Certified Minority Owned Business: We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. Additionally, we celebrate our 60% Female representation, 40% of senior leadership.Access to Cutting-Edge Practices: Stay at the forefront of the industry with forward-thinking practices across major technology platforms like Google AI search, Meta, TikTok, and AmazonFuture Forward AI: Future proof your career with access to AI research and best practices for AI powered Data analysis, efficiency and custom AI ChatbotsPersonalized Career Development: Receive tailored support for your professional journey, including direct access to executive leaders who are invested in your successContinuous Learning Opportunities: Engage in a variety of internal and external training programs and conferences covering technical skills, professional growth, leadership and managementFast Paced Growth that speaks for itself with a 12 month average time to promotion and 9 month average time to compensation change with a standard to review annually.OUR AWARD-WINNING PEOPLE FIRST CULTURE7x Winner of Crain’s Best Places to Work (2018 - present)Most Dedicated to Employee Growth finalist in Digiday’s Work Life AwardsESSENTIALS AND PERKSA competitive salary of $100,000 - $115,000, depending on experience, with annual compensation reviews based on performance

Bi-annual bonus pay based on company and individual performance

Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafterHealth, dental, vision, and mental health benefits including access to providers like:

One Medical, Talkspace, KindBody, and Health Advocate

Paid Time Off, Birthdays, Volunteering Time

PTO: 15 - 24 days/year depending on seniority and tenureSick/Safe Leave: 7 days/yearYour birthday is a day off!Paid Parental Leave: up to 12 weeks depending on seniority and tenureSummer Fridays: Half day schedule from Memorial Day through Labor Day

A new MacBook Pro laptop for ease of workA newly built and sun drenched penthouse office with incredible views over Flatiron

Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron DistrictEach team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)

Access to commuter benefits and annual memberships to CitibikeHappy Hours and our premier annual events including ‘Field Day’ and our annual themed Holiday party extravaganzaDog friendly office!An inspiring atmosphere with supportive colleagues and innovative projectsFuture career development opportunities with internal and external opportunities for professional growth and networkingEpic regular team building and celebrationsAn unwavering belief that we can build, create and grow together!If you’re looking for a new role with space to directly influence the business and company culture, apply today!