Morrison Child and Family Services
System Administrator
Morrison Child and Family Services, Portland, Oregon, United States, 97204
Job Title : System Administrator
Department/Program:
Information Technology
Reports to:
Director of IT
Work location:
Sandy, Portland
FLSA status:
Exempt/salaried
Salary:
$34.38/hr. - $36.70/hr.
Morrison Child and Family Services
: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families.
The System Administrator plays a key role in supporting and maintaining the agency’s existing infrastructure, solving IT challenges, and automating processes to improve efficiency. The System Administrator is responsible for provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. A successful candidate must be able to perform server deployments, troubleshoot network or firewall issues, support staff to solve technical issues, and manage IT-related projects through to completion.
Position/Job Duties and Responsibilities:
Field incoming help requests from end users via web-based helpdesk, email, telephone, and walk-in visits in a courteous and professional manner.
Perform regular file archival and purge as necessary.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
Create, change, and delete user accounts per request.
Apply OS patches and upgrades on a regular basis.
Build rapport and elicit problem details from end users.
Prioritize and schedule incidents; escalate incidents to the appropriate technician or staff when required.
Access software updates and knowledge bases to aid in problem resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software.
Perform preventive maintenance, including checking and cleaning of servers.
Develop help sheets and FAQs for employees and team members.
Develop an understanding of the unique technology requirements within the organization.
Suggest and advocate technology solutions that meet the needs of the business.
Monitor and maintain software compliance and maintenance agreements.
Manage domain certificates for server compliance.
Ensure security through access controls, backups, and firewalls.
Manage Identity management service through Okta.
Manage IP Security cameras and camera server.
Maintain and manage Microsoft Office365/Microsoft Security & Compliance.
MDM management of cell phones and Macbooks (Cisco Meraki).
Participate in the practice and continuing implementation of the Sanctuary Model.
Other duties as assigned to ensure successful operation of the department.
Required Position Qualifications:
Bachelor's degree with a technical major, such as Computer Science or Engineering, or four years of directly related work experience.
5 years of experience as a Desktop Support Analyst/Technician.
Experience providing IT services to a multi-location, standardized environment.
System Administration or Systems Engineering certification with Microsoft, Cisco, or Linux.
Experience with VMWARE technology and deployment.
Experience with Microsoft Office365/Exchange Server administration.
Preferred Position Qualifications:
Bilingual language skills (Spanish) helpful.
Other Requirements:
Able to work shift hours and days as assigned.
Able to pass a comprehensive criminal history background investigation.
Must hold a valid driver's license and maintain minimum auto insurance policy.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
If your personal values align with our agency's vision and dedication to serving youth and families, please submit your résumé, application, and cover letter to
www.morrisonkids.org/careers .
#J-18808-Ljbffr
Department/Program:
Information Technology
Reports to:
Director of IT
Work location:
Sandy, Portland
FLSA status:
Exempt/salaried
Salary:
$34.38/hr. - $36.70/hr.
Morrison Child and Family Services
: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families.
The System Administrator plays a key role in supporting and maintaining the agency’s existing infrastructure, solving IT challenges, and automating processes to improve efficiency. The System Administrator is responsible for provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. A successful candidate must be able to perform server deployments, troubleshoot network or firewall issues, support staff to solve technical issues, and manage IT-related projects through to completion.
Position/Job Duties and Responsibilities:
Field incoming help requests from end users via web-based helpdesk, email, telephone, and walk-in visits in a courteous and professional manner.
Perform regular file archival and purge as necessary.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
Create, change, and delete user accounts per request.
Apply OS patches and upgrades on a regular basis.
Build rapport and elicit problem details from end users.
Prioritize and schedule incidents; escalate incidents to the appropriate technician or staff when required.
Access software updates and knowledge bases to aid in problem resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software.
Perform preventive maintenance, including checking and cleaning of servers.
Develop help sheets and FAQs for employees and team members.
Develop an understanding of the unique technology requirements within the organization.
Suggest and advocate technology solutions that meet the needs of the business.
Monitor and maintain software compliance and maintenance agreements.
Manage domain certificates for server compliance.
Ensure security through access controls, backups, and firewalls.
Manage Identity management service through Okta.
Manage IP Security cameras and camera server.
Maintain and manage Microsoft Office365/Microsoft Security & Compliance.
MDM management of cell phones and Macbooks (Cisco Meraki).
Participate in the practice and continuing implementation of the Sanctuary Model.
Other duties as assigned to ensure successful operation of the department.
Required Position Qualifications:
Bachelor's degree with a technical major, such as Computer Science or Engineering, or four years of directly related work experience.
5 years of experience as a Desktop Support Analyst/Technician.
Experience providing IT services to a multi-location, standardized environment.
System Administration or Systems Engineering certification with Microsoft, Cisco, or Linux.
Experience with VMWARE technology and deployment.
Experience with Microsoft Office365/Exchange Server administration.
Preferred Position Qualifications:
Bilingual language skills (Spanish) helpful.
Other Requirements:
Able to work shift hours and days as assigned.
Able to pass a comprehensive criminal history background investigation.
Must hold a valid driver's license and maintain minimum auto insurance policy.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
If your personal values align with our agency's vision and dedication to serving youth and families, please submit your résumé, application, and cover letter to
www.morrisonkids.org/careers .
#J-18808-Ljbffr