Stratus Services
Account Manager
Stratus Services, Mentor, Ohio, United States, 44060
Overview:
The Account Manager (AM) is responsible for the client relationship and managing requirements through development, planning, and execution. They will ensure company offerings meet the individual needs of the client and communicate directly with the client to exceed expectations. The Account Manager will oversee overall account performance as related to service level agreements (SLA), annual operating plan (AOP) and profitability. The Account Manager will also be responsible for growth/wallet share of their assigned book of business. These objectives are met by managing individual and team performance according to client and department expectations.Our Exceptional Benefits Plan includes:Supportive & Friendly CultureManage national accounts for Fortune 500 companiesMedical, Dental, Vision coverage optionsFlexible Spending & Health Savings AccountsWellness ProgramsCompany paid Life Insurance401k with Employer ContributionCompany paid Short/Long Term DisabilityGenerous Paid Time Off program + HolidaysCareer Growth Opportunities and Career MappingAdditional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our VendorsPer diems available when travelingStratus is one of the nations largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients brands to life! We deliver versatile solutions for some of the nations largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.Responsibilities:Monitor and maintain team adherence to all company, department, and client policies.Lead by example and to ensure smooth team operations, passion to serve and solution driven.Effectively collaborate with Director of Facilities Maintenance to achieve strategic business goals.Responsible for overall team planning and performance of goals, objectives, margins, budgets, and forecasting.Facilitate the internal onboarding process with new customers in collaboration with New Business Development.Review terms of contract for understanding and implementation.Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary.Quality control of team output including policies/procedure adherence.Responsible for performance management process including selection, hiring, terminations, promotions, performance improvement plans and annual reviews for all team members.Influence team to foster a customer service culture of exceeding customer requirements and expectations.Mentoring and development of direct reports and team.Partner with Quality Assurance Manager with mining SLA performance data and develop tactical corrective action plans as necessary.Partner with the Learning and Development Team on new hire training as well as continuous education for team.
Qualifications:SkillsDemonstrated ability to communicate, present, and influence key stakeholders at all levelsExperience delivering client focused solutions to customer needsAbility to identify and analyze performance deficiencies and implement progress improvements plansIntermediate/advanced computer skills including proficiency Microsoft Office productsProven ability to manage multiple accounts at one time while maintaining sharp attention to detailProfessional and well-developed communication skillsDecision making, critical thinking and problem-solving skillsPossess a strong focus on productivity, a positive attitude and teamwork with a driven desire to exceed goalsEducation, experience, certificationsProven experience leading teams and managing to meet/exceed goalsPrior knowledge and experience in parallel industry preferredBachelors degree (B.A.) from four-year college or university preferred or equivalent work experiencePrior experience with cross-functional teams engaged in multi-site or customer projectsProven negotiation skillsPhysical and mental demandsAbility to remain calm and focused under pressure and stressful situationsAbility to work in front of a computer for a prolonged number of hoursPosition may require working before or after regularly scheduled hours as business needs ariseAbility to travel nationally (auto & flight) as requiredeeo/mfdv
The Account Manager (AM) is responsible for the client relationship and managing requirements through development, planning, and execution. They will ensure company offerings meet the individual needs of the client and communicate directly with the client to exceed expectations. The Account Manager will oversee overall account performance as related to service level agreements (SLA), annual operating plan (AOP) and profitability. The Account Manager will also be responsible for growth/wallet share of their assigned book of business. These objectives are met by managing individual and team performance according to client and department expectations.Our Exceptional Benefits Plan includes:Supportive & Friendly CultureManage national accounts for Fortune 500 companiesMedical, Dental, Vision coverage optionsFlexible Spending & Health Savings AccountsWellness ProgramsCompany paid Life Insurance401k with Employer ContributionCompany paid Short/Long Term DisabilityGenerous Paid Time Off program + HolidaysCareer Growth Opportunities and Career MappingAdditional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our VendorsPer diems available when travelingStratus is one of the nations largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients brands to life! We deliver versatile solutions for some of the nations largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.Responsibilities:Monitor and maintain team adherence to all company, department, and client policies.Lead by example and to ensure smooth team operations, passion to serve and solution driven.Effectively collaborate with Director of Facilities Maintenance to achieve strategic business goals.Responsible for overall team planning and performance of goals, objectives, margins, budgets, and forecasting.Facilitate the internal onboarding process with new customers in collaboration with New Business Development.Review terms of contract for understanding and implementation.Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary.Quality control of team output including policies/procedure adherence.Responsible for performance management process including selection, hiring, terminations, promotions, performance improvement plans and annual reviews for all team members.Influence team to foster a customer service culture of exceeding customer requirements and expectations.Mentoring and development of direct reports and team.Partner with Quality Assurance Manager with mining SLA performance data and develop tactical corrective action plans as necessary.Partner with the Learning and Development Team on new hire training as well as continuous education for team.
Qualifications:SkillsDemonstrated ability to communicate, present, and influence key stakeholders at all levelsExperience delivering client focused solutions to customer needsAbility to identify and analyze performance deficiencies and implement progress improvements plansIntermediate/advanced computer skills including proficiency Microsoft Office productsProven ability to manage multiple accounts at one time while maintaining sharp attention to detailProfessional and well-developed communication skillsDecision making, critical thinking and problem-solving skillsPossess a strong focus on productivity, a positive attitude and teamwork with a driven desire to exceed goalsEducation, experience, certificationsProven experience leading teams and managing to meet/exceed goalsPrior knowledge and experience in parallel industry preferredBachelors degree (B.A.) from four-year college or university preferred or equivalent work experiencePrior experience with cross-functional teams engaged in multi-site or customer projectsProven negotiation skillsPhysical and mental demandsAbility to remain calm and focused under pressure and stressful situationsAbility to work in front of a computer for a prolonged number of hoursPosition may require working before or after regularly scheduled hours as business needs ariseAbility to travel nationally (auto & flight) as requiredeeo/mfdv