Global Channel Management, Inc.
End User Support Analyst
Global Channel Management, Inc., Waltham, Massachusetts, United States, 02254
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day-to-day function. Organizations need to reduce training and labor costs while still requiring the best talent for the job.Qualifications
Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.End User Support Analyst Requirements:
5+ years of experience in Customer/User Experience researchFluency with UX/CX conventions and standardsUsability testing experience a mustExperience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studiesEnd User Support Analyst Responsibilities:
Prepare user research approach for customer trialsCreate research tools, for example, surveys and test scripts necessary to conduct researchConduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations, etc.Compile and document findings of the research and identify patterns and trendsPresent research findings in a clear, concise, and compelling mannerLogistics coordination for customer trials research.
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Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.End User Support Analyst Requirements:
5+ years of experience in Customer/User Experience researchFluency with UX/CX conventions and standardsUsability testing experience a mustExperience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studiesEnd User Support Analyst Responsibilities:
Prepare user research approach for customer trialsCreate research tools, for example, surveys and test scripts necessary to conduct researchConduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations, etc.Compile and document findings of the research and identify patterns and trendsPresent research findings in a clear, concise, and compelling mannerLogistics coordination for customer trials research.
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