Personalis Inc.
Sr. Billing Specialist Fremont
Personalis Inc., Fremont, California, us, 94537
At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Personalis is based in Fremont, California.Summary:The Billing Specialist will be a critical component to Personalis' 2024 business goals. This role will increase billing and collection efforts and ensure expediency in the processing of Next Personal DX payments. Through the management and maintenance of the payer database and accuracy of posting receipts, the Billing Specialist ensures the accuracy of the order intake process, submission of clean claims and the application and reconciliation of receipts. The role also serves to build and reinforce existing relationships with payers, clients and patients.Who You AreYou have extensive knowledge about the medical billing and the revenue cycle management process. You have a firm grasp on client and third-party billing, payer structures, claims processing and reimbursement requirements. You are known for your strong attention to detail and ability to reconcile daily payment transactions within the backdrop of CPT usage and ICD-10 coding.
Additionally, you enjoy investigating and using your analytical skills to effectively problem solve. Your passion to troubleshoot issues and discrepancies is demonstrated through a proven track record of resolving claim rejections, denials and working with insurance carriers, clearinghouses and payers to obtain information and potential reimbursement. You leverage your MS Excel skills by using formulas and pivot tables to summarize payer enrollment and payment data. You are also able to navigate across various computer applications and payer portals. You are known for excellent customer service and can communicate effectively to customers in both written and verbal formats. Contributing to a team environment is something you enjoy; including learning from others, vocalizing potential customer or systems issues during team meetings, and communicating ideas for continual business improvement.Hybrid:
Onsite on Mon, Tue & ThuResponsibilities:Collect and review patient information needed to complete the billing processRequest any missing patient informationTransfer insurance claims and billing data to billing softwareVerify patient benefits and insuranceMaintain an up-to-date list of current insurance providersDevelop and maintain a tracking system of incoming and late paymentsInitiate late payment notices to relevant partiesRespond to questions and complaints from patients or insurance companiesFollow-up on registration errors and insurance denialsDemonstrate a balance of persistent follow-up and decorum on late or unpaid claimsIdentify trends of claims not paid by insurance providers and/or patients and solve issuesArrange payment plans and timelines for paymentsFile and maintain organized documentation of all billing and recordFollow SOPs on billing processes and proceduresUpdate and review all accounts to keep records of payments up-to-dateWork with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrityEngage with payer and request prior authorization for testsPost receipts and payments on XifinSupport activities related to integrating the billing system with LIMs and other IT systems.Qualifications:High school diploma or equivalent GED. BS/BA preferred.A minimum of 5 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiriesExceptional phone etiquette to communicate with patients and physiciansAble to multitask, prioritize, and manage time efficientlySelf-motivated and self-directed; able to work without supervisionProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of billing software (XIFIN) is a plusAble to analyze problems and strategize for better solutionsThe hiring range for this position is$31.25 to $37 per hour, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.Personalis is an Equal Opportunity Employer/Minorities/Females/Veterans/Disabilities. Personalis offers a competitive compensation package and benefits including medical,dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.)Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtfIs the name above as it appears on your official documents, such as your driver's license or passport? If not, provide it below.
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Select...Are you available to work onsite in Fremont on Mon, Tue & Thu every week? *
Select...How would you assess your knowledge of the financial transactions in the healthcare billing process? *
Select...Do you have experience in billing for unlisted codes? *
Select...If hired, what date could you start?What is your desired compensation?How did you hear about this job?
*ReferredPersonalis Careers WebsiteLinkedInIndeedAgencyHandshakeOtherIf you were referred, please provide Personalis employee name *LinkedIn ProfileWebsiteBy submitting this application form:
*I agreeI certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.I understand that nothing contained in the application, or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the company’s designated representative.EducationSchool
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Personalis, Inc’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
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Additionally, you enjoy investigating and using your analytical skills to effectively problem solve. Your passion to troubleshoot issues and discrepancies is demonstrated through a proven track record of resolving claim rejections, denials and working with insurance carriers, clearinghouses and payers to obtain information and potential reimbursement. You leverage your MS Excel skills by using formulas and pivot tables to summarize payer enrollment and payment data. You are also able to navigate across various computer applications and payer portals. You are known for excellent customer service and can communicate effectively to customers in both written and verbal formats. Contributing to a team environment is something you enjoy; including learning from others, vocalizing potential customer or systems issues during team meetings, and communicating ideas for continual business improvement.Hybrid:
Onsite on Mon, Tue & ThuResponsibilities:Collect and review patient information needed to complete the billing processRequest any missing patient informationTransfer insurance claims and billing data to billing softwareVerify patient benefits and insuranceMaintain an up-to-date list of current insurance providersDevelop and maintain a tracking system of incoming and late paymentsInitiate late payment notices to relevant partiesRespond to questions and complaints from patients or insurance companiesFollow-up on registration errors and insurance denialsDemonstrate a balance of persistent follow-up and decorum on late or unpaid claimsIdentify trends of claims not paid by insurance providers and/or patients and solve issuesArrange payment plans and timelines for paymentsFile and maintain organized documentation of all billing and recordFollow SOPs on billing processes and proceduresUpdate and review all accounts to keep records of payments up-to-dateWork with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrityEngage with payer and request prior authorization for testsPost receipts and payments on XifinSupport activities related to integrating the billing system with LIMs and other IT systems.Qualifications:High school diploma or equivalent GED. BS/BA preferred.A minimum of 5 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiriesExceptional phone etiquette to communicate with patients and physiciansAble to multitask, prioritize, and manage time efficientlySelf-motivated and self-directed; able to work without supervisionProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of billing software (XIFIN) is a plusAble to analyze problems and strategize for better solutionsThe hiring range for this position is$31.25 to $37 per hour, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.Personalis is an Equal Opportunity Employer/Minorities/Females/Veterans/Disabilities. Personalis offers a competitive compensation package and benefits including medical,dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.)Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtfIs the name above as it appears on your official documents, such as your driver's license or passport? If not, provide it below.
*Are you legally authorized to work in the United States *
Select...Will you now or in thefuture require visa sponsorship? *
Select...Are you available to work onsite in Fremont on Mon, Tue & Thu every week? *
Select...How would you assess your knowledge of the financial transactions in the healthcare billing process? *
Select...Do you have experience in billing for unlisted codes? *
Select...If hired, what date could you start?What is your desired compensation?How did you hear about this job?
*ReferredPersonalis Careers WebsiteLinkedInIndeedAgencyHandshakeOtherIf you were referred, please provide Personalis employee name *LinkedIn ProfileWebsiteBy submitting this application form:
*I agreeI certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.I understand that nothing contained in the application, or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the company’s designated representative.EducationSchool
Select...Degree *
Select...Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Personalis, Inc’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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