Eppendorf
Account Manager
Eppendorf, Cambridge, Massachusetts, us, 02140
Your challenges
Outreach, Prospecting, and Qualifying
Leads on day-to-day basis, and you will be actively mentored and trained for career growth if desired with real-time experiences.Responsibilities:Prospecting : 80% of the job will be prospecting and filling in the sales funnel with qualified leads.
CRM Management : Actively updating client and lead records within the CRM Software
Account Growth : Actively identify opportunities for account expansion and upselling of our SaaS solutions. Similar to an SDR (Sales Development Representative) the AM will be tasked with outreach, prospecting, and qualifying leads.
Client Support : Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.
Product Knowledge : Develop a deep understanding of our eLabNext products and services to provide clients with expert guidance and support as needed.
Account Planning : Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans. For example, using SalesNav to infiltrate a large institution one person, and one lab at a time.
Reporting : Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.
Client Relationship Management : 1-year actively build and maintain strong, long-lasting relationships with existing clients.[ES5]
Day-to-Day Tasks:Active Lead Generation (Outreach & Prospecting)
or prospecting, using online tools (such as SciLeads, Sales Navigator, 6 th
Sense), general search engines, and within account referrals to pass on to KAMs, AEs and Marketing Department for nurture.
Provision Calls (Qualifying) : set up calls with leads (15-minutes),to qualify and identify the pain points and opportunities within the account, and pass it on to KAMs/AEs with cohesive intel (see document for questions).
Check-Ins:
Conduct regular check-ins and meetings with existing clients to understand their evolving needs. Address client inquiries, concerns, and issues promptly and professionally and be a reliable liaison for CS/TS Department.Maintain accurate records of client interactions and account status.
Scoping :Collaborate with marketing to conduct quick surveys to better understand accounts/customers.
Identify opportunities for upselling or cross-selling additional products or services and pass it over to KAM
Collaborate with the Account Executive and Key Account Manager to create account-specific strategies based on continuous account listening.
Stay updated on industry trends and our product offerings to better service our customers.
Prepare and deliver presentations or product demonstrations to clients.
Supporting KAMs in local events.
Your expertise
Background :Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).
Experience in Biotech SaaS is preferred.
Skills :Very Strong verbal and written communication
Exceptional problem-solving skills.
Exceptional interpersonal skills.
Strong software aptitude
Punctual, responsible with strong task ownership.
Strong aptitude to recognizing sales opportunities.Technical aptitude and the ability to understand complex software solutions and interdependent solutions.
Analytical mindset to assess account performance and identify growth opportunities.
Proficient in using CRM software and office productivity tools such as ClickUp.
Experience in account management or customer relationship roles is preferred, preferably in the biotech or SaaS industry.
SMART and Agile Project Management Techniques
Your benefits at Eppendorf
Competitive total rewards package including health, financial, and education benefits
Innovative and Collaborative corporate culture
Contribute to improving the human living condition
Direct impact on business
Outreach, Prospecting, and Qualifying
Leads on day-to-day basis, and you will be actively mentored and trained for career growth if desired with real-time experiences.Responsibilities:Prospecting : 80% of the job will be prospecting and filling in the sales funnel with qualified leads.
CRM Management : Actively updating client and lead records within the CRM Software
Account Growth : Actively identify opportunities for account expansion and upselling of our SaaS solutions. Similar to an SDR (Sales Development Representative) the AM will be tasked with outreach, prospecting, and qualifying leads.
Client Support : Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.
Product Knowledge : Develop a deep understanding of our eLabNext products and services to provide clients with expert guidance and support as needed.
Account Planning : Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans. For example, using SalesNav to infiltrate a large institution one person, and one lab at a time.
Reporting : Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.
Client Relationship Management : 1-year actively build and maintain strong, long-lasting relationships with existing clients.[ES5]
Day-to-Day Tasks:Active Lead Generation (Outreach & Prospecting)
or prospecting, using online tools (such as SciLeads, Sales Navigator, 6 th
Sense), general search engines, and within account referrals to pass on to KAMs, AEs and Marketing Department for nurture.
Provision Calls (Qualifying) : set up calls with leads (15-minutes),to qualify and identify the pain points and opportunities within the account, and pass it on to KAMs/AEs with cohesive intel (see document for questions).
Check-Ins:
Conduct regular check-ins and meetings with existing clients to understand their evolving needs. Address client inquiries, concerns, and issues promptly and professionally and be a reliable liaison for CS/TS Department.Maintain accurate records of client interactions and account status.
Scoping :Collaborate with marketing to conduct quick surveys to better understand accounts/customers.
Identify opportunities for upselling or cross-selling additional products or services and pass it over to KAM
Collaborate with the Account Executive and Key Account Manager to create account-specific strategies based on continuous account listening.
Stay updated on industry trends and our product offerings to better service our customers.
Prepare and deliver presentations or product demonstrations to clients.
Supporting KAMs in local events.
Your expertise
Background :Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).
Experience in Biotech SaaS is preferred.
Skills :Very Strong verbal and written communication
Exceptional problem-solving skills.
Exceptional interpersonal skills.
Strong software aptitude
Punctual, responsible with strong task ownership.
Strong aptitude to recognizing sales opportunities.Technical aptitude and the ability to understand complex software solutions and interdependent solutions.
Analytical mindset to assess account performance and identify growth opportunities.
Proficient in using CRM software and office productivity tools such as ClickUp.
Experience in account management or customer relationship roles is preferred, preferably in the biotech or SaaS industry.
SMART and Agile Project Management Techniques
Your benefits at Eppendorf
Competitive total rewards package including health, financial, and education benefits
Innovative and Collaborative corporate culture
Contribute to improving the human living condition
Direct impact on business