University of California San Francisco
IT Business Systems Analyst, ERP & Research Administration
University of California San Francisco, San Francisco, California, United States, 94199
The Business Systems Analyst provides essential functional support and expertise for Research Administration Systems (RAS) and related integrations or connected business processes in partnership with operational units (including Accounting, Research and Academic Departments) and technical units within UCSF IT. The Business Systems Analyst provides a critical bridge between the end-users and technical development resources. This position requires an advanced knowledge of the functional and technical aspects of system support (requirements, analysis, data, documentation) that extends through the design, programming, testing and implementation phases. Problem solving and application of design principles and data structure, in combination with advanced technical knowledge facilitate the creation of solutions which improve and extend business applications. Includes full command of maintenance and operational procedures in merging the business requirements with software functionalities, and ability to isolate key design dependencies and decision points, combined with exceptional documentation and communication (written and oral) are paramount to this position. As a functional system analyst, incumbent is expected to understand and validate all system functions routinely and repetitively in order to confirm system performance and results, as well as ensure integrity during upgrades.
Responsibilities include:Daily end user support and triage of highly complex system problems using incident management procedures and ticketing systems.Extensive data analysis and system integrity reviews.Gathering and documenting operational requirements from end users and key business stakeholders.Organization and translation of requirements into functional specifications that can be coordinated with development resources.Executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades.Performing related activities for new implementations and functionality.Support and expertise covers a wide-array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g. Student AR and Sundry Billing). Incumbent is responsible for creating training materials for system support and change management, and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when the need arises.
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Responsibilities include:Daily end user support and triage of highly complex system problems using incident management procedures and ticketing systems.Extensive data analysis and system integrity reviews.Gathering and documenting operational requirements from end users and key business stakeholders.Organization and translation of requirements into functional specifications that can be coordinated with development resources.Executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades.Performing related activities for new implementations and functionality.Support and expertise covers a wide-array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g. Student AR and Sundry Billing). Incumbent is responsible for creating training materials for system support and change management, and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when the need arises.
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