University of California - San Francisco Campus and Health
IT Business Systems Analyst, ERP & Research Administration
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
IT Business Systems Analyst, ERP & Research Administration
Job SummaryThe Business Systems Analyst provides essential functional support and expertise for Research Administration Systems (RAS), Accounts Receivables (AR) and related integrations or connected business processes in partnership with operational units (including Accounting, Research and Academic Departments) and technical units within UCSF IT. The Business Systems Analyst provides a critical bridge between the end-users and technical development resources. This position requires an advanced knowledge of the functional and technical aspects of system support (requirements, analysis, data, documentation) that extends through the design, programming, testing, and implementation phases. Problem solving and application of design principles and data structure, in combination with advanced technical knowledge facilitate the creation of solutions that improve and extend business applications. Includes full command of maintenance and operational procedures in merging the business requirements with software functionalities, and ability to isolate key design dependencies and decision points, combined with exceptional documentation and communication (written and oral) are paramount to this position. As a functional system analyst, the incumbent is expected to understand and validate all system functions routinely and repetitively in order to confirm system performance and results, as well as ensure integrity during upgrades.ResponsibilitiesResponsibilities include daily end-user support and triage of highly complex system problems using incident management procedures and ticketing systems, extensive data analysis and system integrity reviews, gathering and documenting operational requirements from end users and key business stakeholders, organization and translation of requirements into functional specifications that can be coordinated with development resources, executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality.Support and expertise covers a wide array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g. Student AR and Sundry Billing). Incumbent is responsible for creating training materials for system support and change management, and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when the need arises.Required QualificationsBachelor's degree in a related area and / or equivalent experience/training.Minimum 5+ years of related experience.5+ years of experience in function/technical support of enterprise software, such as PeopleSoft Grants, Contracts, Projects, Billing, and AR modules. Knowledge of database table structures, functions, processes, integration, and design components. High proficiency in SQL, query creation, data extraction/organization, and analysis.5+ years of experience in an organization comparable to UCSF in terms of budget, size, complexity, scope of operation, and accounting systems.Advanced knowledge and utilization of application design, functional/technical documentation requirements, and testing methodologies.Demonstrated ability to gather, synthesize, and prioritize highly complex end-user requirements. Able to effectively translate, summarize, and present requirements for technical and non-technical audiences. Experience working with developers (both in-house and third-party vendors).Preferred QualificationsDemonstrated understanding of technical change management procedures in supporting enterprise software.Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate business and technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communication skills to work with both technical and non-technical personnel at various levels in the organization.Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills. Demonstrated ability to work with others from diverse backgrounds.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000657 BUS SYS ANL 4Job CategoryClinical Systems / IT ProfessionalsBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationFlexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsM-F 8am-5pm
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Job SummaryThe Business Systems Analyst provides essential functional support and expertise for Research Administration Systems (RAS), Accounts Receivables (AR) and related integrations or connected business processes in partnership with operational units (including Accounting, Research and Academic Departments) and technical units within UCSF IT. The Business Systems Analyst provides a critical bridge between the end-users and technical development resources. This position requires an advanced knowledge of the functional and technical aspects of system support (requirements, analysis, data, documentation) that extends through the design, programming, testing, and implementation phases. Problem solving and application of design principles and data structure, in combination with advanced technical knowledge facilitate the creation of solutions that improve and extend business applications. Includes full command of maintenance and operational procedures in merging the business requirements with software functionalities, and ability to isolate key design dependencies and decision points, combined with exceptional documentation and communication (written and oral) are paramount to this position. As a functional system analyst, the incumbent is expected to understand and validate all system functions routinely and repetitively in order to confirm system performance and results, as well as ensure integrity during upgrades.ResponsibilitiesResponsibilities include daily end-user support and triage of highly complex system problems using incident management procedures and ticketing systems, extensive data analysis and system integrity reviews, gathering and documenting operational requirements from end users and key business stakeholders, organization and translation of requirements into functional specifications that can be coordinated with development resources, executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality.Support and expertise covers a wide array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g. Student AR and Sundry Billing). Incumbent is responsible for creating training materials for system support and change management, and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when the need arises.Required QualificationsBachelor's degree in a related area and / or equivalent experience/training.Minimum 5+ years of related experience.5+ years of experience in function/technical support of enterprise software, such as PeopleSoft Grants, Contracts, Projects, Billing, and AR modules. Knowledge of database table structures, functions, processes, integration, and design components. High proficiency in SQL, query creation, data extraction/organization, and analysis.5+ years of experience in an organization comparable to UCSF in terms of budget, size, complexity, scope of operation, and accounting systems.Advanced knowledge and utilization of application design, functional/technical documentation requirements, and testing methodologies.Demonstrated ability to gather, synthesize, and prioritize highly complex end-user requirements. Able to effectively translate, summarize, and present requirements for technical and non-technical audiences. Experience working with developers (both in-house and third-party vendors).Preferred QualificationsDemonstrated understanding of technical change management procedures in supporting enterprise software.Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate business and technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communication skills to work with both technical and non-technical personnel at various levels in the organization.Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills. Demonstrated ability to work with others from diverse backgrounds.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000657 BUS SYS ANL 4Job CategoryClinical Systems / IT ProfessionalsBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationFlexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsM-F 8am-5pm
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