SKG Consulting
Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly - 20966
SKG Consulting, Fairfax, Virginia, United States, 22032
Executive Search in Information TechnologyMust
be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so the candidate must be located or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Overall Responsibility:
Developing testing strategy and plans with our client, cross-service teams, and third-party partners. Requires a deep understanding and extensive experience with company architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.Key Responsibilities:Experience working with company CM implementation and service-related work.Experience working in the support field and direct customer interactions.Strong technical knowledge and experience with company’s product portfolio.Technical working knowledge and experience with Communication Manager, Session, and System Manager.Technical working knowledge and experience with Session Initiation Protocol.Knowledge and experience with company’s Contact Center portfolio.About You:Strong personal computer and business solution software skills in application administration, design, and architecture.Strong analytical and problem-solving skills for design, coordination, and testing of applications.Leadership skills to guide and mentor the work of less experienced personnel.Good communication skills to communicate with customers, support personnel, and management.Ability to work in a team environment.High tolerance for stressful situations.Bachelor’s degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related field.Additional Responsibilities:Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups connecting to products as well as other telecommunication platforms.Migrate call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of the company and non-company servers.Manage dozens of non-person accounts in hundreds of the company and non-company servers that perform automated functions for the customer.Work with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks.Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.Respond to requests, from O&M technicians or voice engineers, for assistance with performing administrative tasks and conducting troubleshooting actions.Train newer voice engineers on how to perform most of the tasks listed above.
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be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so the candidate must be located or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Overall Responsibility:
Developing testing strategy and plans with our client, cross-service teams, and third-party partners. Requires a deep understanding and extensive experience with company architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.Key Responsibilities:Experience working with company CM implementation and service-related work.Experience working in the support field and direct customer interactions.Strong technical knowledge and experience with company’s product portfolio.Technical working knowledge and experience with Communication Manager, Session, and System Manager.Technical working knowledge and experience with Session Initiation Protocol.Knowledge and experience with company’s Contact Center portfolio.About You:Strong personal computer and business solution software skills in application administration, design, and architecture.Strong analytical and problem-solving skills for design, coordination, and testing of applications.Leadership skills to guide and mentor the work of less experienced personnel.Good communication skills to communicate with customers, support personnel, and management.Ability to work in a team environment.High tolerance for stressful situations.Bachelor’s degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related field.Additional Responsibilities:Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups connecting to products as well as other telecommunication platforms.Migrate call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of the company and non-company servers.Manage dozens of non-person accounts in hundreds of the company and non-company servers that perform automated functions for the customer.Work with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks.Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.Respond to requests, from O&M technicians or voice engineers, for assistance with performing administrative tasks and conducting troubleshooting actions.Train newer voice engineers on how to perform most of the tasks listed above.
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