Moas
Chief Operating Officer
Moas, Daytona Beach, Florida, United States, 32118
Museum of Arts & SciencesLocation: Daytona Beach, FLEmployee Type: Full TimeIndustry: Non-profitJob Type: Operations & Human ResourcesReports to: CEOEducation: 4-year degree in related field preferredExperience: Minimum 5 years in related field or Museum/nonprofit leadershipExempt Status: ExemptPosition Summary:The Chief Operating Officer is a key member of the leadership team responsible for overseeing museum operations and performance of disciplines and functions that include business systems and reporting; guest relations and admissions; retail and merchandise; facility rentals, programs, and human resources duties. This position works closely with the CEO to lead and implement the strategic planning efforts of the Museum.Responsibilities:Leadership/Strategy
Oversee and manage the Security, Guest Services, and Gift Shop DepartmentsSupport and guide the Director of Programs for the Education and Rentals/Bars departmentsContribute to Leadership and Senior Staff meetingsWorking with the CEO, coordinate the execution and continued development for the five-year strategic planOperations
Budgets/Business Operations
Create and implement the museum operations budget.Lead teams for annual budget cycles; reviewing and approving submissionsStaying up to date with all museum business licenses and permits for all departmentsContribute to Museum Capex budget, conduct monthly variance reports and narratives for any needs for finance committee meetings.Oversee inventory management providing database reports for COGs & inventory totals, as well as spoilage/damage goods reports.Track key data points and metrics monthly on behalf of all areas of responsibilitySecurity
Oversee Security department and annual process reviews for security team in partnership with the Chief of SecurityEnsure continued compliance with AAM Security Standards for MuseumsResponsible for updating the Security Operation Manual, Safety/Emergency Drills and the annual review of the Disaster Preparedness Plan.Admissions/Gift Shop/Food/Beverage
Responsible for department contract revisions, including, but not limited to, rental contracts, independent contractor agreements, and vendor contracts to ensure compliant with insurance.Oversee team leading day to day admissions and ticketing operations. Assisting with any needs for reports on daily deposits, customer service strategies, refunds, call fielding, membership applications and processing, database management for Altru/Blackbaud system.Lead ticketing and admission strategies, aligning with the Strategic PlanOversee team handling Museum Marketplace (food/beverage/retail)Oversee merchandise/F&B strategies that align with current exhibits and mission, resulting in increased spend per person to meet budget goals.Work closely with the Advancement & Communications department on membership strategies to increase revenue and participationHuman Resources
Staff
Plan and conduct new employee orientation & onboardingDevelop and implement human resource policies and proceduresSupport the CEO in selecting and organizing benefit and compensation packagesEnsure compensation and benefits are in line with company and policies and legislationIdentify and manage training and development needs for employeesSupport annual salary review & compensation reportsOversee payroll and time keeping systems and implement efficiencies.Implement and monitor staff performance review systemHandle employee complaints, grievances and disputesReview and update employee rules & regulations via the Employee HandbookOrganize and manage staff team building & morale buildingOrganize and run monthly all staff meetings.Creation and maintenance of job descriptions to ensure role clarity.Manage the volunteer management contract with Uncover VC (Volusia County) including regular check ins, annual budgeting, and general counsel as required.Programs/Events
Oversee Programming department, consisting of Education & Rental ProgramsEnsure financials are complete for month end, and program ROIs for evaluations are conductedDevelopment business plans in partnership with key reports to best leverage a return on investment and community engagementAnnual revisions of exclusive vendors, verifying insurance, workers comp and licenses on file and vendor agreements signed.Educational Requirements:4-year college degree, in related field preferred.Minimum 5 years in related field or Museum/nonprofit leadershipSHRM-CP or SHRM SCP preferredGeneral Skills & Requirements:Strong written and verbal communication skillsExcellent time and project management skillsProblem solving and conflict resolution skillsProficient in use of basic computer software, Microsoft OfficeExperience in creating and managing budgetsProficiency with Blackbaud Altru POS management systemAttention to detail to ensure tasks are complete thoroughly and correctlyCollaborative problem solvingAbility to thrive in a fast paced environment and exemplify leadership and composure under pressure while maintaining high moraleReliability and discretion with sensitive informationKey CharacteristicsUnderstand and articulate a commitment to and the values of MOASPersonal integrity and ethical principlesBuild/Collaborate with others and maintain sound working relationshipsMaintain confidentiality on all necessary mattersMaintain a calm demeanor in the face of challengesSpecial Work RequirementsThe position will be required to work some evenings and weekends based on organization demands. Schedule adjustments are offered to maintain a 40 hour work week as much as possible.Direct Reports:Director of ProgramsGuest Relations CoordinatorGuest Relations Gift Shop CoordinatorHead of SecurityDotted Line Reports:Operations and Finance ManagerPlease email resumes and cover letters to Tabitha Schmidt at tabitha@moas.org
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Oversee and manage the Security, Guest Services, and Gift Shop DepartmentsSupport and guide the Director of Programs for the Education and Rentals/Bars departmentsContribute to Leadership and Senior Staff meetingsWorking with the CEO, coordinate the execution and continued development for the five-year strategic planOperations
Budgets/Business Operations
Create and implement the museum operations budget.Lead teams for annual budget cycles; reviewing and approving submissionsStaying up to date with all museum business licenses and permits for all departmentsContribute to Museum Capex budget, conduct monthly variance reports and narratives for any needs for finance committee meetings.Oversee inventory management providing database reports for COGs & inventory totals, as well as spoilage/damage goods reports.Track key data points and metrics monthly on behalf of all areas of responsibilitySecurity
Oversee Security department and annual process reviews for security team in partnership with the Chief of SecurityEnsure continued compliance with AAM Security Standards for MuseumsResponsible for updating the Security Operation Manual, Safety/Emergency Drills and the annual review of the Disaster Preparedness Plan.Admissions/Gift Shop/Food/Beverage
Responsible for department contract revisions, including, but not limited to, rental contracts, independent contractor agreements, and vendor contracts to ensure compliant with insurance.Oversee team leading day to day admissions and ticketing operations. Assisting with any needs for reports on daily deposits, customer service strategies, refunds, call fielding, membership applications and processing, database management for Altru/Blackbaud system.Lead ticketing and admission strategies, aligning with the Strategic PlanOversee team handling Museum Marketplace (food/beverage/retail)Oversee merchandise/F&B strategies that align with current exhibits and mission, resulting in increased spend per person to meet budget goals.Work closely with the Advancement & Communications department on membership strategies to increase revenue and participationHuman Resources
Staff
Plan and conduct new employee orientation & onboardingDevelop and implement human resource policies and proceduresSupport the CEO in selecting and organizing benefit and compensation packagesEnsure compensation and benefits are in line with company and policies and legislationIdentify and manage training and development needs for employeesSupport annual salary review & compensation reportsOversee payroll and time keeping systems and implement efficiencies.Implement and monitor staff performance review systemHandle employee complaints, grievances and disputesReview and update employee rules & regulations via the Employee HandbookOrganize and manage staff team building & morale buildingOrganize and run monthly all staff meetings.Creation and maintenance of job descriptions to ensure role clarity.Manage the volunteer management contract with Uncover VC (Volusia County) including regular check ins, annual budgeting, and general counsel as required.Programs/Events
Oversee Programming department, consisting of Education & Rental ProgramsEnsure financials are complete for month end, and program ROIs for evaluations are conductedDevelopment business plans in partnership with key reports to best leverage a return on investment and community engagementAnnual revisions of exclusive vendors, verifying insurance, workers comp and licenses on file and vendor agreements signed.Educational Requirements:4-year college degree, in related field preferred.Minimum 5 years in related field or Museum/nonprofit leadershipSHRM-CP or SHRM SCP preferredGeneral Skills & Requirements:Strong written and verbal communication skillsExcellent time and project management skillsProblem solving and conflict resolution skillsProficient in use of basic computer software, Microsoft OfficeExperience in creating and managing budgetsProficiency with Blackbaud Altru POS management systemAttention to detail to ensure tasks are complete thoroughly and correctlyCollaborative problem solvingAbility to thrive in a fast paced environment and exemplify leadership and composure under pressure while maintaining high moraleReliability and discretion with sensitive informationKey CharacteristicsUnderstand and articulate a commitment to and the values of MOASPersonal integrity and ethical principlesBuild/Collaborate with others and maintain sound working relationshipsMaintain confidentiality on all necessary mattersMaintain a calm demeanor in the face of challengesSpecial Work RequirementsThe position will be required to work some evenings and weekends based on organization demands. Schedule adjustments are offered to maintain a 40 hour work week as much as possible.Direct Reports:Director of ProgramsGuest Relations CoordinatorGuest Relations Gift Shop CoordinatorHead of SecurityDotted Line Reports:Operations and Finance ManagerPlease email resumes and cover letters to Tabitha Schmidt at tabitha@moas.org
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