Actus Consulting Group, Inc.
Japanese Bilingual IT Support Engineer [Hybrid] - Los Angeles, CA
Actus Consulting Group, Inc., Los Angeles, California, United States, 90079
Industry:
Telecommunication/ISPLocation:
Los Angeles, CASalary:
$70K~$90KVisa Sponsor:
YesLanguage:
English: Business Level, Japanese: Business LevelJob Summary:Japanese IT company seeks a Japanese Bilingual IT Support Engineer who can maintain, troubleshoot, and support client systems (PC, Printers, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications.Responsibilities:
Maintenance WorkHelpdesk workDesign & Deployment workThe following tasks shall be performed:Attend requisite internal meetings.Attend requisite external (customer, vendor) meetings.Report daily, weekly, monthly, and in a timely manner projects and operations to supervisor.Collaborate with team and others.Organize the team as Team Leader.Improve skill and performance to accomplish assigned tasks.Travel within the U.S. and abroad if needed.Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.Maintenance Work (Tier 2):
For the system issue/problem managed by the company, the following actions shall be taken as Tier 2 according to the SLA:Pay attention to customer inquiries and/or system alarms.Respond to customer inquiries via e-mail/phone and solve their issues/problems.Collaborate with the vendor for resolving system issues/problems if needed.Manage inquiries/issues/problems from beginning to end and close the case.Propose and/or improve the system to reduce customer issues/problems.Document outage/system problem reports.Create PC, servers, network setup manuals, Troubleshooting reports.Perform daily system monitoring, verifying the integrity of all hardware and server resources.Provide advanced level technical support with the Microsoft suite of products (Windows 10/11, Office 2016/2019/2021, M365, etc.).Kitting Work:
For the PC kitting project, the following tasks shall be performed and completed:Create the PC label and ship out the PCs.Perform kitting work according to the kitting procedure and record the kitting work log.Create the manual for the customer.Create or update documentation such as Inventory Sheet, Kitting Procedure, Check sheet, Admin/User Manual, Label, etc.Help Desk Work (Tier 1):
For customer inquiries/issues/problems, the following actions shall be taken as Tier 1 according to the SLA:Pay attention to customer inquiries and/or system alarm/monitoring.Respond to customer inquiries via e-mail/phone and solve their issues/problems.Manage inquiries/issues/problems from beginning to end and close the case.Create a ticket in the ticket system and track them from beginning to end and close the case.Work on the client site as needed.Qualifications / Requirements:
English / Japanese (Required)3+ Years Work experience as IT Support Engineer.3+ Years of AD admin, WVD, O365, SecurityCCNA/CCNP/Network+ (Preferred)MCSA/MCSE (Preferred)Communication skills with customers, vendors/carriers, and company staff.Documentation skills.Microsoft Office products (Word, Excel, etc.) skills.Valid CA driver license (Required).Own car for visiting customer offices.
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Telecommunication/ISPLocation:
Los Angeles, CASalary:
$70K~$90KVisa Sponsor:
YesLanguage:
English: Business Level, Japanese: Business LevelJob Summary:Japanese IT company seeks a Japanese Bilingual IT Support Engineer who can maintain, troubleshoot, and support client systems (PC, Printers, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications.Responsibilities:
Maintenance WorkHelpdesk workDesign & Deployment workThe following tasks shall be performed:Attend requisite internal meetings.Attend requisite external (customer, vendor) meetings.Report daily, weekly, monthly, and in a timely manner projects and operations to supervisor.Collaborate with team and others.Organize the team as Team Leader.Improve skill and performance to accomplish assigned tasks.Travel within the U.S. and abroad if needed.Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.Maintenance Work (Tier 2):
For the system issue/problem managed by the company, the following actions shall be taken as Tier 2 according to the SLA:Pay attention to customer inquiries and/or system alarms.Respond to customer inquiries via e-mail/phone and solve their issues/problems.Collaborate with the vendor for resolving system issues/problems if needed.Manage inquiries/issues/problems from beginning to end and close the case.Propose and/or improve the system to reduce customer issues/problems.Document outage/system problem reports.Create PC, servers, network setup manuals, Troubleshooting reports.Perform daily system monitoring, verifying the integrity of all hardware and server resources.Provide advanced level technical support with the Microsoft suite of products (Windows 10/11, Office 2016/2019/2021, M365, etc.).Kitting Work:
For the PC kitting project, the following tasks shall be performed and completed:Create the PC label and ship out the PCs.Perform kitting work according to the kitting procedure and record the kitting work log.Create the manual for the customer.Create or update documentation such as Inventory Sheet, Kitting Procedure, Check sheet, Admin/User Manual, Label, etc.Help Desk Work (Tier 1):
For customer inquiries/issues/problems, the following actions shall be taken as Tier 1 according to the SLA:Pay attention to customer inquiries and/or system alarm/monitoring.Respond to customer inquiries via e-mail/phone and solve their issues/problems.Manage inquiries/issues/problems from beginning to end and close the case.Create a ticket in the ticket system and track them from beginning to end and close the case.Work on the client site as needed.Qualifications / Requirements:
English / Japanese (Required)3+ Years Work experience as IT Support Engineer.3+ Years of AD admin, WVD, O365, SecurityCCNA/CCNP/Network+ (Preferred)MCSA/MCSE (Preferred)Communication skills with customers, vendors/carriers, and company staff.Documentation skills.Microsoft Office products (Word, Excel, etc.) skills.Valid CA driver license (Required).Own car for visiting customer offices.
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