Director of Omnichannel Technology and Strategy

The Hired Guns are seeking a Director of Omnichannel Strategy and Technology to develop an omnichannel technology roadmap and help evolve the customer journey and platforms—web, app, and in-store—for a famous retailer experiencing record success.The Nitty GrittyThe backstory on the organization and why they need to hire you!Are you a team player and self-starter who thrives in a fast-paced, results-oriented environment? Do you enjoy enhancing the customer experience and working in e-commerce? Are you excited to embrace a brand-new role as Director of Omnichannel Strategy and Technology for a famous retail brand? If you answered a resounding “yes,” then read on!A top player in the retail and e-commerce space is looking for someone to build the customer experience and strategy across every brand touchpoint. You’ll work with stakeholders to develop a strong understanding of customers’ needs and the company’s strategy in order to influence the development of the brand’s technology. You’ll champion solutions that deliver value for the enterprise and maintain the broader roadmap across the digital, stores and technology product management teams. You’ll be the key technology strategist for the company’s enterprise product and technology partners, and you’ll leverage the expertise of the company’s SMEs to drive engagement and alignment and to ensure quick and effective decision-making. This is a brand-new role and a huge opportunity for the right person!Why You?How you’ll know if you’re a fit…You have a minimum of 8 years of relevant work experience leading teams in retail and/or e-commerce; experience working with product management teams leveraging agile ceremonies is great. This role requires candidates with experience from online retailers with comprehensive digital e-commerce and a sizable physical store footprint that are focused on innovating and transforming end-to-end omni experiences (i.e., you can’t ONLY have e-commerce experience!). You think as a customer, anticipate new customer needs, and further develop the range of services to the mutual benefit of the company and the customer. Strong candidates should be highly collaborative with a proven track record of delivery, working with and influencing senior executives in a cross-functional context, and using both quantitative and qualitative data to drive decision making.The Inside SkinnyWhy you should quit your job right now and join this organization!This is a net-new role — so, you’ll really get the opportunity to lay out strategy and create a new job function. Not to mention, it’s a super-high-visibility role in a tech-savvy company with an iconic brand that drips luxury!

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