Society of Workforce Planning Professionals
Learning and Development Lead
Society of Workforce Planning Professionals, Phila, Pennsylvania, United States, 19117
Learning and Development Lead – Atlanta, GA – CashApp
Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.Job Description
Cash App's Customer Operations team is looking for a Learning and Development Lead to support our Cash Customer Operations team (CCO). The L&D Lead is responsible for leading a team of learning professionals that include learning specialists, program managers, instructional designers, and operations managers. They’re also responsible for creating the strategy that will guide learning, training, and development programs across multiple sites and disciplines. This is an opportunity to further shape our learning culture into one that ensures that learning is embedded across functions, roles, and geographies. The L&D Lead will shape and drive best-in-class learning journeys and talent development to support all levels of training and development opportunities.What We Do:We ensure that learning and development are embedded in all areas of the CCO organization: training, talent development, leadership development, continual learning, and career pathing. We’re responsible for designing the systems, processes, and capabilities within the organization to drive learning programs, in support of our strategy and growth plans.We define how we create, curate, and deliver development experiences and learning paths and implement these experiences in alignment with the Cash learning culture.We design curriculum, facilitate training courses, and provide the tools to advance the careers of Cash Customer Operations employees.We consult and provide strategic direction with internal stakeholders to assess needs and activate training courses, recommend external options, or develop specific L&D initiatives where appropriate.Is This You?Our ideal candidate has managed and developed a diverse team of trainers, facilitators, program managers, and/or instructional designers, has overseen programs operating at scale (both in-person and e-learning), and can think strategically about the creation and delivery of adult learning programs. This is a cross-functional role that relies heavily on input from a diverse group of stakeholders and requires interpersonal savvy, strong prioritization, and the ability to navigate aligned but competing priorities.You will:Design & share a vision and strategy. You have a vision informed and guided by the mission of Cash and pushed forward by the team you’ve developed, motivated, and inspired. You’re a subject matter expert ready to build and implement a comprehensive L&D strategy that will support the scale of the business and the growth of all employees.Lead and inspire a growing team of seasoned L&D professionals, ensuring they stay informed, well-versed, and knowledgeable on new content, processes/procedures, tools, and industry best practices.Develop strong relationships and partnerships across functions and geographies to ensure that L&D deliverables are aligned with CCO and business-specific needs.Guide us toward the best L&D tools and technology, demonstrating knowledge and application of cutting-edge, nimble, just-in-time tools.Gather great data and insights to connect with key stakeholders and understand business changes that will influence L&D programs.Qualifications
5+ years of senior leadership experience in Learning and Development in a fast-paced, frequently-changing business setting.2+ years of management experience in a Learning and Development environment is strongly preferred.Takes an entrepreneurial approach and continuously innovates to achieve great results.A passion for the entire people process; fosters connection by putting people first and building trusting relationships.Capable of effectively managing multiple demands from a variety of sources.Strong public speaking, teaching, and coaching skills with a desire to see others succeed.Experience with eLearning development tools and educational technology, as well as in-person facilitation.An analytical, data-focused mindset with a track record of success in a metrics-driven environment.A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.
#J-18808-Ljbffr
Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.Job Description
Cash App's Customer Operations team is looking for a Learning and Development Lead to support our Cash Customer Operations team (CCO). The L&D Lead is responsible for leading a team of learning professionals that include learning specialists, program managers, instructional designers, and operations managers. They’re also responsible for creating the strategy that will guide learning, training, and development programs across multiple sites and disciplines. This is an opportunity to further shape our learning culture into one that ensures that learning is embedded across functions, roles, and geographies. The L&D Lead will shape and drive best-in-class learning journeys and talent development to support all levels of training and development opportunities.What We Do:We ensure that learning and development are embedded in all areas of the CCO organization: training, talent development, leadership development, continual learning, and career pathing. We’re responsible for designing the systems, processes, and capabilities within the organization to drive learning programs, in support of our strategy and growth plans.We define how we create, curate, and deliver development experiences and learning paths and implement these experiences in alignment with the Cash learning culture.We design curriculum, facilitate training courses, and provide the tools to advance the careers of Cash Customer Operations employees.We consult and provide strategic direction with internal stakeholders to assess needs and activate training courses, recommend external options, or develop specific L&D initiatives where appropriate.Is This You?Our ideal candidate has managed and developed a diverse team of trainers, facilitators, program managers, and/or instructional designers, has overseen programs operating at scale (both in-person and e-learning), and can think strategically about the creation and delivery of adult learning programs. This is a cross-functional role that relies heavily on input from a diverse group of stakeholders and requires interpersonal savvy, strong prioritization, and the ability to navigate aligned but competing priorities.You will:Design & share a vision and strategy. You have a vision informed and guided by the mission of Cash and pushed forward by the team you’ve developed, motivated, and inspired. You’re a subject matter expert ready to build and implement a comprehensive L&D strategy that will support the scale of the business and the growth of all employees.Lead and inspire a growing team of seasoned L&D professionals, ensuring they stay informed, well-versed, and knowledgeable on new content, processes/procedures, tools, and industry best practices.Develop strong relationships and partnerships across functions and geographies to ensure that L&D deliverables are aligned with CCO and business-specific needs.Guide us toward the best L&D tools and technology, demonstrating knowledge and application of cutting-edge, nimble, just-in-time tools.Gather great data and insights to connect with key stakeholders and understand business changes that will influence L&D programs.Qualifications
5+ years of senior leadership experience in Learning and Development in a fast-paced, frequently-changing business setting.2+ years of management experience in a Learning and Development environment is strongly preferred.Takes an entrepreneurial approach and continuously innovates to achieve great results.A passion for the entire people process; fosters connection by putting people first and building trusting relationships.Capable of effectively managing multiple demands from a variety of sources.Strong public speaking, teaching, and coaching skills with a desire to see others succeed.Experience with eLearning development tools and educational technology, as well as in-person facilitation.An analytical, data-focused mindset with a track record of success in a metrics-driven environment.A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.
#J-18808-Ljbffr