Ford Motor Company
Atlassian Technical Strategy Director
Ford Motor Company, Juneau, Alaska, us, 99812
Ford Motor Company is seeking an experienced, strategic thinker and technically proficient Director of Atlassian Products to lead the setup, management, and optimization of our Atlassian suite. This role will ensure that our Atlassian tools, including Jira, Confluence, Jira Service Management, and others, are implemented correctly from the start and continuously improved to meet the evolving needs of our entire organization.Responsibilities:Strategic Planning:
Develop and execute a comprehensive strategy for the deployment and management of Atlassian products across all business units.Align Atlassian product strategy with the company’s overall business goals and digital transformation initiatives.Advocate for the adoption of Atlassian tools as a central part of the organization’s collaboration and productivity strategy.Champion and make ‘System of work’ vision reality across Ford Motor Company.
Setup and Implementation:
Lead the initial setup, configuration, and customization of Atlassian tools, ensuring best practices and security standards are followed.Design and implement complex workflows, custom fields, dashboards, and automation rules tailored to the needs of various departments.Oversee Cloud migration for Confluence and ensure seamless transition to Atlassian products.
Technical Management and Optimization:
Lead the team who will continuously monitor and optimize the performance, scalability, and reliability of Atlassian tools.Manage Atlassian product instances, including upgrades, patches, and maintenance tasks.Implement and enforce governance policies, standards, and procedures for the use of Atlassian products.Develop and maintain integrations between Atlassian products and other enterprise systems.
Collaboration and Communication:
Work closely with cross-functional teams to understand their requirements and provide tailored solutions.Serve as the primary point of contact for all Atlassian-related inquiries and issues.Facilitate workshops, training sessions, and user group meetings to promote best practices and drive tool adoption.
Global Support Organization:
Set up and manage a 24x7 global support organization to ensure round-the-clock availability and support for Atlassian products.Establish and maintain a 'Hub and Spoke' support model.Lead Hub activities, including incident management and problem resolution.
Minimum Qualifications:8+ years of progressive hands-on experience with Atlassian products.Proven track record of successfully setting up, customizing, and managing Atlassian tools in a large organization.Experience in setting up and managing a global support organization, including 24x7 operations.Experience in ITIL processes/frameworks.Technical Skills:Deep understanding of Atlassian product suite.Experience with Atlassian plugins and marketplace add-ons.Understanding of security and compliance tools.Preferred Certifications:Atlassian Certified Confluence AdministratorAtlassian Certified in Agile Development with Jira SoftwareAtlassian Certified in Jira Service ManagementBenefits:Immediate medical, dental, and prescription drug coverage.Flexible family care and parental leave programs.Vehicle discount program for employees and family members.Paid time off for individual and team community service.A generous schedule of paid holidays.Visa sponsorship and relocation are available for this position.Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
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Develop and execute a comprehensive strategy for the deployment and management of Atlassian products across all business units.Align Atlassian product strategy with the company’s overall business goals and digital transformation initiatives.Advocate for the adoption of Atlassian tools as a central part of the organization’s collaboration and productivity strategy.Champion and make ‘System of work’ vision reality across Ford Motor Company.
Setup and Implementation:
Lead the initial setup, configuration, and customization of Atlassian tools, ensuring best practices and security standards are followed.Design and implement complex workflows, custom fields, dashboards, and automation rules tailored to the needs of various departments.Oversee Cloud migration for Confluence and ensure seamless transition to Atlassian products.
Technical Management and Optimization:
Lead the team who will continuously monitor and optimize the performance, scalability, and reliability of Atlassian tools.Manage Atlassian product instances, including upgrades, patches, and maintenance tasks.Implement and enforce governance policies, standards, and procedures for the use of Atlassian products.Develop and maintain integrations between Atlassian products and other enterprise systems.
Collaboration and Communication:
Work closely with cross-functional teams to understand their requirements and provide tailored solutions.Serve as the primary point of contact for all Atlassian-related inquiries and issues.Facilitate workshops, training sessions, and user group meetings to promote best practices and drive tool adoption.
Global Support Organization:
Set up and manage a 24x7 global support organization to ensure round-the-clock availability and support for Atlassian products.Establish and maintain a 'Hub and Spoke' support model.Lead Hub activities, including incident management and problem resolution.
Minimum Qualifications:8+ years of progressive hands-on experience with Atlassian products.Proven track record of successfully setting up, customizing, and managing Atlassian tools in a large organization.Experience in setting up and managing a global support organization, including 24x7 operations.Experience in ITIL processes/frameworks.Technical Skills:Deep understanding of Atlassian product suite.Experience with Atlassian plugins and marketplace add-ons.Understanding of security and compliance tools.Preferred Certifications:Atlassian Certified Confluence AdministratorAtlassian Certified in Agile Development with Jira SoftwareAtlassian Certified in Jira Service ManagementBenefits:Immediate medical, dental, and prescription drug coverage.Flexible family care and parental leave programs.Vehicle discount program for employees and family members.Paid time off for individual and team community service.A generous schedule of paid holidays.Visa sponsorship and relocation are available for this position.Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
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