Client Strategist / Customer Success Manager

Client Strategist / Customer Success ManagerLanded United StatesDate Posted: 25 Jun, 2022Work Location: San Francisco, United StatesSalary Offered: $70000 — $100000 yearlyJob Type: Full TimeExperience Required: 1+ yearsRemote Work: YesStock Options: YesVacancies: 1 availableCome work with us to find and empower talent, while solving the biggest problem facing essential retail today. We're looking for innovative thinkers and rebellious spirits to join our team at Landed. We're a startup backed by Y Combinator and leading VCs in Silicon Valley. We help restaurants and stores hire team members up to management roles using Instagram-story like video clips. Our clients include Applebee's, Chick-Fil-A, Taco Bell, Grocery Outlet, and more.Landed is looking to grow our team of business consultants, responsible for managing our customer relationships.Your day to day work will involve interfacing with HR and Talent Acquisition teams of top retail and restaurant brands in the world. Through owning onboardings, helping clients refine their talent searches, and working inside of the Landed product to deliver results, you'll nurture successful relationships and help customers understand our value.This role combines account management, product management, relationship building and data analytics skills. Client Strategists champion the customers needs and work cross-functionally with our entire team (including our founders). As someone working both strategically and tactically with our customers, you'll be in the best position to gain insights on our product and market — helping us to shape our roadmap and make improvements across business operations.We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.Responsibilities

Onboard new clients and work with them to develop goals.Educate clients on the Landed Employer product and process and coach them through their recruiting efforts.Create and closely monitor metrics to ensure we meet and exceed client expectations.Interface with the customer-facing team to guide product decisions and priorities based on client feedback.Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience.Build playbooks and best practices to help us scale.Develop a strong rapport and trust with our customers.Upsell customers.Ideal Candidate

Have a bachelor's degree.Have 1+ years of customer-facing experience.Have excellent communication and organization skills.Have a high sense of ownership and the ability to work autonomously.Have high EQ and enjoy forming connections with customers.Can move quickly and adapt to ever-changing requirements in a high-pressure environment.Are analytical and want to dive deep into the data and process.Are thorough and drive projects to completion.About You

You're creative - you enjoy tackling unsolved problems and finding creative solutions with limited resources.You pay attention to the details.Strategic and business forward - you’re always thinking about how to better improve processes and never stagnate.Collaborative - you love working with a team and both learning from & teaching others.Fun - you enjoy what you do and love to have fun!About Landed

Marketplace for businesses to hire fast with video.Company Size:

1 - 5 PeopleYear Founded:

2019Country:

United StatesCompany Status:

Actively Hiring

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