Egnyte
Customer Success Manager - Life Science at Egnyte in Mountain View, CA
Egnyte, Mountain View, California, us, 94039
Customer Success Manager - Life Science
at Egnyte in Mountain View, CADescriptionWhat You'll Do (but is not limited to):Highly focused on our biotechnology and life sciences customers.Become a Egnyte product expert including the technical workings and practical business application.Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.Keep customers informed of process and procedural changes.Manage resolution of escalated customer issues.Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.Your Qualifications...Demonstrated success managing customer relationships.Demonstrated capability to identify and mitigate risk.3-5 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience.Experience working across multiple, internal teams to resolve customer issues quickly and effectively.Prior experience in data security, life sciences, and financial services experience highly preferred.Previous experience with tech companies, specifically SaaS solutions, preferred.Excellent communication skills (writing, listening, phone).A team player capable of high performance and flexibility working in a dynamic environment.Travel required (estimate 25%).Bachelor's degree.Salary Range:
$80K -- $100KMinimum Qualification:
Account Management, Sales Management & Operations, Life SciencesEstimated Salary:
$20 to $28 per hour based on qualifications.Company InformationConnect better. Protect better. Do more together. Egnyte transforms businesses through smarter content allowing organizations to connect, protect, and unlock value from all their content. Our content governance platform delivers smart content collaboration and governance in the cloud or on-premises to thousands of businesses around the world even the most regulated industries. Founded in 2008, Egnyte is privately held and headquartered in Mountain View, CA. Investors include venture capital firms, such as Google Ventures and Kleiner Perkins Caufield & Byers, as well as technology partners, such as CenturyLink and Seagate Technology.Company Specialties:cybersecurity, GDPR, secure file sharing, data intelligence, data protection, and data compliance.
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at Egnyte in Mountain View, CADescriptionWhat You'll Do (but is not limited to):Highly focused on our biotechnology and life sciences customers.Become a Egnyte product expert including the technical workings and practical business application.Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.Keep customers informed of process and procedural changes.Manage resolution of escalated customer issues.Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.Your Qualifications...Demonstrated success managing customer relationships.Demonstrated capability to identify and mitigate risk.3-5 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience.Experience working across multiple, internal teams to resolve customer issues quickly and effectively.Prior experience in data security, life sciences, and financial services experience highly preferred.Previous experience with tech companies, specifically SaaS solutions, preferred.Excellent communication skills (writing, listening, phone).A team player capable of high performance and flexibility working in a dynamic environment.Travel required (estimate 25%).Bachelor's degree.Salary Range:
$80K -- $100KMinimum Qualification:
Account Management, Sales Management & Operations, Life SciencesEstimated Salary:
$20 to $28 per hour based on qualifications.Company InformationConnect better. Protect better. Do more together. Egnyte transforms businesses through smarter content allowing organizations to connect, protect, and unlock value from all their content. Our content governance platform delivers smart content collaboration and governance in the cloud or on-premises to thousands of businesses around the world even the most regulated industries. Founded in 2008, Egnyte is privately held and headquartered in Mountain View, CA. Investors include venture capital firms, such as Google Ventures and Kleiner Perkins Caufield & Byers, as well as technology partners, such as CenturyLink and Seagate Technology.Company Specialties:cybersecurity, GDPR, secure file sharing, data intelligence, data protection, and data compliance.
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