LN Concerts, Business Analyst

WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!The JOBThe Business Analyst is a key member of our Concerts Business Systems team within Live Nation organization. In addition to being responsible for business analyses, the Business Analyst would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. We are seeking candidates who are proactive, self-starters and have a proven track record. They should also have experience in bridging the gap between initial client requests and fully developed requirements that can be presented to development teams. Translates business needs into actionable requirements by gathering enough information to inform a solution and drive clarity to make rational decisions. The ideal candidate should be an accomplished professional who possesses the passion, experience, skills and abilities to help support our expanding services.What This Role Will DoPlanning, coordinating, scheduling, and executing assignments on functional/non-functional requirements and specificationsPartner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiativesMeeting and collaborating with stakeholders, subject matter experts (SME), developers, system testers, and QA/UAT testersLeading and facilitating meetings to compile, and document functional/non-functional requirements and specificationsCollaborate with division stakeholders, data services and other functional teams as needed to understand the impact of analysis across multiple areas of the businessAdvises client on alternate methods of solving need or problem, or recommends specific solutionEvaluate and address cross-functional and cross-system dependenciesResponsible for understanding business requirements, creating/grooming user stories, documenting detailed technical specifications to guide developers in implementation, and partnering with the functional architect to deliver a solution and a planGood understanding of UI/UX concepts and ability to draft mock-ups and wireframes to better facilitate requirements gathering, conceptualization, and execution of designPerform system configuration and administrative activities on the Salesforce platformPerform declarative development activities including extracting and checking-in the associated metadata changesExtract, update, and load data changes to make updates across large volumes of recordsTroubleshoot and identify root causes of system defects both in development and production supportAutomate routine tasks with scripting, coding, and/or office automation toolsLeverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.Participate in the change management and go live support processes.Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.Skills/CompetenciesExceptional quantitative, analytical and problem-solving skills with the ability to draw insights and recommendations from analysis and present well-developed product requirement documents (PRDs) to internal stakeholdersSolid understanding of financial concepts and ability to process detailed, multi-step calculations, replicating and validating system-facilitated calculationsStrong communication and presentation skills with technical, non-technical audiences and executive audiencesAbility to understand and translate ambiguous business terminology and jargon into clear definitions and specificationsDetail oriented with strong time management and organizational skillsExcellent problem solving and critical thinking skillsFlexible and responsive to changing situations and capable of reacting quickly to changes in a fluid environmentComfortable with ambiguity and deadline pressuresAbility to work independently and as part of a teamAble to manage competing priorities with little supervisory inputAble to work quickly, able to experiment and amend approach based on data analysis and resultsInnate willingness to roll up your sleevesQualifications:Bachelor’s degree or equivalent work experienceMinimum experience of 5 years of Business Analyst or Technical/Solution Architect experienceMinimum of 1-2 years of hands-on experience with the Salesforce platform or 3-5 years on an equivalent CRM or development platformExperience with some code including Python scripting, JavaScript, and React JS/TypeScriptUX/UI design experience preferred with common tools (Figma, Lucidchart, Balsamiq, etc)Required, abilities to write and run complex SQL queries to pull dataStrong Excel skills - must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop modelsPreferred, 2-3 years in an Agile environmentPreferred, experience with Atlassian products (Jira/Confluence)Excellent written and verbal communication skillsGreat analytical, critical thinking and problem-solving abilitiesSuperior presentation and negotiation skillsProven management and organizational skillsStrong adaptability and capacity to work in fast-paced environmentsPassion for learning.Benefits & PerksOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The expected compensation for this position in California is:$128,000.00 USD - $160,000.00 USDThe expected compensation for this position in Colorado is:$128,000.00 USD - $160,000.00 USDPlease note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful California or Colorado applicant might be paid. It assumes that the successful candidate will be in California or Colorado or perform the position from California or Colorado. Similar positions located outside of California or Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law and the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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