Sev1Tech LLC
ITSM Business Analyst - Junior
Sev1Tech LLC, Washington, District of Columbia, us, 20022
Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst will work as part of a Program Management Office (PMO) but closely collaborate with team members across the program.
Responsibilities Include But Are Not Limited To
Support the stand-up and development of a NOSC PMOSupport the review of current program operations and identification of improvement opportunitiesSupport alignment of services and processes to ITIL v4 and the NIST Cyber Security FrameworkAssist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation PlanAssist in the collection and analysis of requirements for an ITSM system to track service delivery performanceAssist in the establishment of a Continuous Service Improvement Program (CSIP)Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management proceduresContribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructureSupport requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceSupport development of an SOP for responding to customer and contractor data callsOther duties as assigned
Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Cyber Security, or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeTwo (2 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh-level understanding of networking and cyber securityAbility to work effectively with customers as well as contractor operations and engineering staffProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersAbility to obtain a Public Trust clearance
Desired Qualifications
Previous DHS experiencePMO experienceITIL certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/
For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Responsibilities Include But Are Not Limited To
Support the stand-up and development of a NOSC PMOSupport the review of current program operations and identification of improvement opportunitiesSupport alignment of services and processes to ITIL v4 and the NIST Cyber Security FrameworkAssist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation PlanAssist in the collection and analysis of requirements for an ITSM system to track service delivery performanceAssist in the establishment of a Continuous Service Improvement Program (CSIP)Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management proceduresContribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructureSupport requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceSupport development of an SOP for responding to customer and contractor data callsOther duties as assigned
Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Cyber Security, or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeTwo (2 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh-level understanding of networking and cyber securityAbility to work effectively with customers as well as contractor operations and engineering staffProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersAbility to obtain a Public Trust clearance
Desired Qualifications
Previous DHS experiencePMO experienceITIL certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/
For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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