Sev1Tech LLC
ITSM Business Analyst - Mid
Sev1Tech LLC, Washington, District of Columbia, us, 20022
Sev1Tech is seeking an IT service management (ITSM) Business Analyst
to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.
Responsibilities Include But Are Not Limited To:Play a role in the stand-up and development of a NOSC PMOReview current program operations and identification of improvement opportunitiesAlign services and processes to ITIL v4 and the NIST Cyber Security FrameworkSupport development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation PlanCollect and analyze requirements for an ITSM system to track service delivery performanceSupport establishment of a Continuous Service Improvement Program (CSIP)Develop SOPs that integrate cybersecurity and network management proceduresRecommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructurePerform requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceDevelop an SOP for responding to customer and contractor data callsOther duties as assigned
Minimum Qualifications:Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeFour (4 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowAbility to work effectively with customers as well as contractor operations and engineering staffExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh level understanding of networking and cyber securityProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersAble to obtain a Public Trust clearance
Desired Qualifications:Previous DHS experiencePMO experienceITIL V4 certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
About Sev1Tech LLC:Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
Sev1Tech Careers
For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.
Responsibilities Include But Are Not Limited To:Play a role in the stand-up and development of a NOSC PMOReview current program operations and identification of improvement opportunitiesAlign services and processes to ITIL v4 and the NIST Cyber Security FrameworkSupport development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation PlanCollect and analyze requirements for an ITSM system to track service delivery performanceSupport establishment of a Continuous Service Improvement Program (CSIP)Develop SOPs that integrate cybersecurity and network management proceduresRecommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructurePerform requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceDevelop an SOP for responding to customer and contractor data callsOther duties as assigned
Minimum Qualifications:Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeFour (4 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowAbility to work effectively with customers as well as contractor operations and engineering staffExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh level understanding of networking and cyber securityProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersAble to obtain a Public Trust clearance
Desired Qualifications:Previous DHS experiencePMO experienceITIL V4 certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
About Sev1Tech LLC:Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
Sev1Tech Careers
For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr