Memora Health
Implementations Manager
Memora Health, San Francisco, California, United States, 94199
[Full Time] Implementations Manager at Memora Health (United States)Implementations Manager
Memora Health United StatesDate Posted: 31 Oct, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableMemora Health has worked with over 50 healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an Implementation Manager. This role is an opportunity to start on the ground floor of one of the fastest-growing healthcare companies and to help shape its implementation processes. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare.Primary Responsibilities:Manage customer implementations and clinician onboarding - includes timeline development and management, scoping, workflow design, technical build and testing, training, and deploymentDevelop strong, lasting customer relationshipsContribute to internal tool and process improvement initiativesTranslate customer concerns, issues, and requests into actionable product roadmap itemsTrack product usage metrics and customer feedback to identify areas of improvement and inform product roadmapReport on customer implementation status and proactively escalate risksQualifications (Required):Minimum 3 years experience in implementations or customer successStrong analytical skills to establish metrics for successHighly organized - you enjoy checklists, GANTT charts, and planningExceptional communicator - you love speaking with external customersBachelor’s degreeQualifications (Bonus):Prior experience working at a healthcare technology companyPrior experience at a startup company (
What You Get:Improve the way care is delivered for thousands of patients by shaping how healthcare organizations approach patient outreach and engagementWork at a high-growth, venture-backed health tech companyBuild and scale Memora alongside a world-class teamCompetitive salary and equity compensationBenefits including medical, dental, and vision coverage, and a 401(k) planFully paid parental leaveUnlimited PTO and 10 paid company holidaysRemote-friendly workforce with bi-annual retreatsAbout Memora:Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves clinical outcomes across various populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by several strategic healthcare groups.About Memora Health
Digitize and Automate Complex Care Workflows
Company Size:
51 - 250 PeopleYear Founded:
2017Country:
United StatesCompany Status:
Actively Hiring
#J-18808-Ljbffr
Memora Health United StatesDate Posted: 31 Oct, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableMemora Health has worked with over 50 healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an Implementation Manager. This role is an opportunity to start on the ground floor of one of the fastest-growing healthcare companies and to help shape its implementation processes. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare.Primary Responsibilities:Manage customer implementations and clinician onboarding - includes timeline development and management, scoping, workflow design, technical build and testing, training, and deploymentDevelop strong, lasting customer relationshipsContribute to internal tool and process improvement initiativesTranslate customer concerns, issues, and requests into actionable product roadmap itemsTrack product usage metrics and customer feedback to identify areas of improvement and inform product roadmapReport on customer implementation status and proactively escalate risksQualifications (Required):Minimum 3 years experience in implementations or customer successStrong analytical skills to establish metrics for successHighly organized - you enjoy checklists, GANTT charts, and planningExceptional communicator - you love speaking with external customersBachelor’s degreeQualifications (Bonus):Prior experience working at a healthcare technology companyPrior experience at a startup company (
What You Get:Improve the way care is delivered for thousands of patients by shaping how healthcare organizations approach patient outreach and engagementWork at a high-growth, venture-backed health tech companyBuild and scale Memora alongside a world-class teamCompetitive salary and equity compensationBenefits including medical, dental, and vision coverage, and a 401(k) planFully paid parental leaveUnlimited PTO and 10 paid company holidaysRemote-friendly workforce with bi-annual retreatsAbout Memora:Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves clinical outcomes across various populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by several strategic healthcare groups.About Memora Health
Digitize and Automate Complex Care Workflows
Company Size:
51 - 250 PeopleYear Founded:
2017Country:
United StatesCompany Status:
Actively Hiring
#J-18808-Ljbffr