Clipboard Health
Marketplace Quality Lead
Clipboard Health, San Francisco, California, United States, 94199
[Full Time] Marketplace Quality Lead at Clipboard Health (United States) | BEAMSTART JobsMarketplace Quality Lead
Clipboard Health United StatesDate Posted: 28 Apr, 2023Work Location: San Francisco, United StatesSalary Offered: $60000 — $100000 yearlyJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent.Overview:The Quality Leader is responsible for maintaining and improving the end-to-end quality of customer experiences within Marketplace Operations. Success in this position will be measured by your ability to manage and improve our people, processes, and technology systems to ensure our team consistently delivers delightful customer-centered experiences.Responsibilities:Hold Marketplace Operations team members accountable to high-quality standards, as measured by Quality Assurance Scores and Customer Satisfaction Scores.Provide weekly feedback to direct reports that meets Clipboard Health standards for quality feedback.Proactively identify opportunities for quality improvement initiatives and strategies to enhance customer experiences within Marketplace Operations.Monitor key quality metrics and troubleshoot issues as they arise.Collaborate with Marketplace Operations Leaders to create and implement standard performance plans.Manage personnel and scheduling requests for Marketplace Operations direct reports.Develop training material for new team members.Run weekly team Quality Improvement meetings.Attend weekly Marketplace Operations Leadership meetings.Be an outspoken advocate for our Healthcare Professionals and Healthcare Facilities.Must haves:Excellent management skills; effective at leading a team of 10-15 customer support representatives.Ability to defect hunt barriers to delightful customer experiences.Adept at giving specific, relevant, and actionable feedback.Exercises sound judgment when solving complex customer cases.Comfortable communicating and coordinating efforts across stakeholders at various levels.Skilled at basic data analyses.Excellent “soft skills”, including written and verbal communication.Experience developing QA scorecards and new team member training materials.Other expectations:This position must spend a minimum of 75% of their working hours between 9am-5pm PST.About Clipboard Health
Connects healthcare facilities with nurses nearby.Company Size:
501 - 1000 PeopleCountry:
United StatesCompany Status:
Actively Hiring#J-18808-Ljbffr
Clipboard Health United StatesDate Posted: 28 Apr, 2023Work Location: San Francisco, United StatesSalary Offered: $60000 — $100000 yearlyJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent.Overview:The Quality Leader is responsible for maintaining and improving the end-to-end quality of customer experiences within Marketplace Operations. Success in this position will be measured by your ability to manage and improve our people, processes, and technology systems to ensure our team consistently delivers delightful customer-centered experiences.Responsibilities:Hold Marketplace Operations team members accountable to high-quality standards, as measured by Quality Assurance Scores and Customer Satisfaction Scores.Provide weekly feedback to direct reports that meets Clipboard Health standards for quality feedback.Proactively identify opportunities for quality improvement initiatives and strategies to enhance customer experiences within Marketplace Operations.Monitor key quality metrics and troubleshoot issues as they arise.Collaborate with Marketplace Operations Leaders to create and implement standard performance plans.Manage personnel and scheduling requests for Marketplace Operations direct reports.Develop training material for new team members.Run weekly team Quality Improvement meetings.Attend weekly Marketplace Operations Leadership meetings.Be an outspoken advocate for our Healthcare Professionals and Healthcare Facilities.Must haves:Excellent management skills; effective at leading a team of 10-15 customer support representatives.Ability to defect hunt barriers to delightful customer experiences.Adept at giving specific, relevant, and actionable feedback.Exercises sound judgment when solving complex customer cases.Comfortable communicating and coordinating efforts across stakeholders at various levels.Skilled at basic data analyses.Excellent “soft skills”, including written and verbal communication.Experience developing QA scorecards and new team member training materials.Other expectations:This position must spend a minimum of 75% of their working hours between 9am-5pm PST.About Clipboard Health
Connects healthcare facilities with nurses nearby.Company Size:
501 - 1000 PeopleCountry:
United StatesCompany Status:
Actively Hiring#J-18808-Ljbffr