Clipboard Health
Customer Operations Manager
Clipboard Health, San Francisco, California, United States, 94199
[Full Time] Customer Operations Manager at Clipboard Health (United States)Customer Operations Manager
Clipboard Health United StatesDate Posted: 11 May, 2023Work Location: San Francisco, United StatesSalary Offered: $80000 — $120000 yearlyJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. Our mission is to enable healthcare professionals to work when and where they want and to enable healthcare facilities to meet their talent needs.Overview:The Customer Operations Leader is responsible for maintaining and improving the efficiency and productivity of Marketplace Operations. Success in this position will be measured by your ability to manage and improve our people, processes, and technology systems in order to best respond to our customer’s needs quickly and accurately. You will lead a large, international team of customer operations representatives that services thousands of customers every day.Responsibilities:Hold Marketplace Operations team members accountable to uncomfortably high standards of productivity and efficiency.Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback.Proactively identify operational inefficiencies within the Marketplace Operations team and surface opportunities for improvements.Monitor key operational metrics and troubleshoot issues as they arise.Oversee headcount and manage schedules based on anticipated demand volumes.Collaborate with Marketplace Operations Leaders to create and implement standard performance plans.Manage personnel and scheduling requests for Marketplace Operations direct reports.Run Weekly Business Review meetings.Attend weekly Marketplace Operations Leadership meetings.Must haves:Excellent management skills; effective at leading a team of 10-15 customer support representatives.Ability to detect operational inefficiencies and find root cause problems.Exercises sound judgment when solving complex customer cases.Comfortable communicating and coordinating efforts across stakeholders.Adept at giving specific, relevant, and actionable feedback.Skilled at basic data analyses.Excellent written and verbal communication skills.Other expectations:This position must spend a minimum of 75% of their working hours between 9am-5pm PST.
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Clipboard Health United StatesDate Posted: 11 May, 2023Work Location: San Francisco, United StatesSalary Offered: $80000 — $120000 yearlyJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. Our mission is to enable healthcare professionals to work when and where they want and to enable healthcare facilities to meet their talent needs.Overview:The Customer Operations Leader is responsible for maintaining and improving the efficiency and productivity of Marketplace Operations. Success in this position will be measured by your ability to manage and improve our people, processes, and technology systems in order to best respond to our customer’s needs quickly and accurately. You will lead a large, international team of customer operations representatives that services thousands of customers every day.Responsibilities:Hold Marketplace Operations team members accountable to uncomfortably high standards of productivity and efficiency.Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback.Proactively identify operational inefficiencies within the Marketplace Operations team and surface opportunities for improvements.Monitor key operational metrics and troubleshoot issues as they arise.Oversee headcount and manage schedules based on anticipated demand volumes.Collaborate with Marketplace Operations Leaders to create and implement standard performance plans.Manage personnel and scheduling requests for Marketplace Operations direct reports.Run Weekly Business Review meetings.Attend weekly Marketplace Operations Leadership meetings.Must haves:Excellent management skills; effective at leading a team of 10-15 customer support representatives.Ability to detect operational inefficiencies and find root cause problems.Exercises sound judgment when solving complex customer cases.Comfortable communicating and coordinating efforts across stakeholders.Adept at giving specific, relevant, and actionable feedback.Skilled at basic data analyses.Excellent written and verbal communication skills.Other expectations:This position must spend a minimum of 75% of their working hours between 9am-5pm PST.
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