PingLend
Credit Card Operations Manager
PingLend, San Francisco, California, United States, 94199
[Full Time] Credit Card Operations Manager at PingLend (United States)Credit Card Operations Manager
PingLend United StatesDate Posted: 31 Oct, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableWhy you should join PingLend:PingLend is on a mission to radically change the way credit works for the underbanked: starting with credit. We just wrapped up a Series A less than one year after our seed round and are in ultra-growth mode. PingLend allows almost anyone to get a secured credit card regardless of their credit score by collateralizing assets such as gold, jewelry, watches, etc. This allows PingLend's users to build their credit and qualify for previously unobtainable financial products.The Operations Manager role:We are looking for a Credit Card Operations Manager ready to take the next step in their career to help build a fintech unicorn and change the lives of underbanked Americans. The Credit Card Operations Manager will be a vital member of PingLend’s Operations team. We are working on revolutionizing credit by pioneering our novel approach to asset collateralization. Achieving this objective requires that we have efficient and effective processes for handling onboarding, card issuing, customer support, fraud, and more.What does it take to succeed at PingLend and in this role?Recognition that this is a start-up. The risks are real, budgets are tight, expectations high, and deadlines are short.Creativity and problem-solving are essential. We want thinkers that execute.Bring a desire to learn, think outside the box, take on responsibilities and challenges outside your comfort zone, push yourself, and become an entrepreneur.The words “that is not my responsibility” do not exist at PingLend.Commit yourself to operational excellence.Enjoy the journey and experience of building something great!Key responsibilities:In conjunction with PingLend’s management team, develop and implement all the required credit card and operational processes to ensure an effective product launch in 2023.Manage credit card operations, pre and post-cardholder acquisition including customer onboarding, card printing and fulfillment, payments, call center operations, fraud management, chargebacks, collections, and account maintenance.Interact and communicate with PingLend’s internal and external key stakeholders.Maintain and oversee all operational processes, develop, maintain, document, and train internal and external staff on standard operating procedures.Develop and maintain a strong operational controls framework to manage operational and financial risk while ensuring compliance with regulatory requirements.Oversee third-party vendors to ensure delivery of all commitments, SLAs, and quality expectations.Support the development and launch of new products.Develop and maintain the required financial and operational reporting for visibility of PingLend’s operations.Qualifications and Experience Requirement:Bachelor's degree in Business, Finance, Operations Management, Project Management, and/or Product Management; MBA preferred.Five (5) plus years relevant experience, preferably with direct credit cards/payments industry experience.Five (5) plus years of Product Management or relevant experience.Demonstrated success in driving innovation and change with a focus on the customer.Exposure to, or experience in, financial analysis, including financial reporting, data analysis, and business case development.Ability to drive results cross-functionally.Strategic thought leadership including strategy development.Strong written and verbal communication skills and business acumen.Advanced Microsoft Office skills, especially Excel and PowerPoint.Ability to create a strong network of relationships amongst peers, internal partners, external parties, decision makers, and stakeholders.Ability to structure and break down complex problems to drive results.Ability to manage and prioritize multiple projects simultaneously.Strong creativity and self-motivation, with a passion to transform the business.Excellent decision-making, analytical, planning, and organizational skills.Strong attention to detail.Self-starter with the ability to manage time wisely and work on concurrent projects.About PingLend
Company Size:
6 - 10 PeopleYear Founded:
Not SpecifiedCountry:
United StatesCompany Status:
Actively Hiring
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PingLend United StatesDate Posted: 31 Oct, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableWhy you should join PingLend:PingLend is on a mission to radically change the way credit works for the underbanked: starting with credit. We just wrapped up a Series A less than one year after our seed round and are in ultra-growth mode. PingLend allows almost anyone to get a secured credit card regardless of their credit score by collateralizing assets such as gold, jewelry, watches, etc. This allows PingLend's users to build their credit and qualify for previously unobtainable financial products.The Operations Manager role:We are looking for a Credit Card Operations Manager ready to take the next step in their career to help build a fintech unicorn and change the lives of underbanked Americans. The Credit Card Operations Manager will be a vital member of PingLend’s Operations team. We are working on revolutionizing credit by pioneering our novel approach to asset collateralization. Achieving this objective requires that we have efficient and effective processes for handling onboarding, card issuing, customer support, fraud, and more.What does it take to succeed at PingLend and in this role?Recognition that this is a start-up. The risks are real, budgets are tight, expectations high, and deadlines are short.Creativity and problem-solving are essential. We want thinkers that execute.Bring a desire to learn, think outside the box, take on responsibilities and challenges outside your comfort zone, push yourself, and become an entrepreneur.The words “that is not my responsibility” do not exist at PingLend.Commit yourself to operational excellence.Enjoy the journey and experience of building something great!Key responsibilities:In conjunction with PingLend’s management team, develop and implement all the required credit card and operational processes to ensure an effective product launch in 2023.Manage credit card operations, pre and post-cardholder acquisition including customer onboarding, card printing and fulfillment, payments, call center operations, fraud management, chargebacks, collections, and account maintenance.Interact and communicate with PingLend’s internal and external key stakeholders.Maintain and oversee all operational processes, develop, maintain, document, and train internal and external staff on standard operating procedures.Develop and maintain a strong operational controls framework to manage operational and financial risk while ensuring compliance with regulatory requirements.Oversee third-party vendors to ensure delivery of all commitments, SLAs, and quality expectations.Support the development and launch of new products.Develop and maintain the required financial and operational reporting for visibility of PingLend’s operations.Qualifications and Experience Requirement:Bachelor's degree in Business, Finance, Operations Management, Project Management, and/or Product Management; MBA preferred.Five (5) plus years relevant experience, preferably with direct credit cards/payments industry experience.Five (5) plus years of Product Management or relevant experience.Demonstrated success in driving innovation and change with a focus on the customer.Exposure to, or experience in, financial analysis, including financial reporting, data analysis, and business case development.Ability to drive results cross-functionally.Strategic thought leadership including strategy development.Strong written and verbal communication skills and business acumen.Advanced Microsoft Office skills, especially Excel and PowerPoint.Ability to create a strong network of relationships amongst peers, internal partners, external parties, decision makers, and stakeholders.Ability to structure and break down complex problems to drive results.Ability to manage and prioritize multiple projects simultaneously.Strong creativity and self-motivation, with a passion to transform the business.Excellent decision-making, analytical, planning, and organizational skills.Strong attention to detail.Self-starter with the ability to manage time wisely and work on concurrent projects.About PingLend
Company Size:
6 - 10 PeopleYear Founded:
Not SpecifiedCountry:
United StatesCompany Status:
Actively Hiring
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