Engagement Manager

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.What you'll do:Engage with customers right after the contract is closed to get the technical integration doneUnderstand customer requirements, and clearly articulate it to the technical teamClearly call out any deviations from the requirements (to the customer and internal teams)Write PRDs for internal teams to work onBe the SPOC for all daily/weekly communications with the customersPlan with internal stakeholders and communicate clear timelines via Gantt Charts/Excel documents/presentationsMaintain and prioritize the backlog, enhancement requests across multiple customersEnsure end-to-end testing of the workflow and output before releasing it to the customerRequired Qualifications / Need to Have:3 years of Stakeholder Management Experience (Sales/Consulting/Account Management)Good Verbal and Written CommunicationExcellent conflict management and resolution skillsGood to Have:Ability to Manage relationshipsProven track record of leading projectsExceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadershipStrong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

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