Penn Foster
Senior Product Manager, Desktop Experience - Slack
Penn Foster, San Francisco, California, United States, 94199
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Slack is looking for an experienced product manager to join our Client Capabilities team to lead and deliver top notch desktop experiences. This product manager will guide the design, development, and delivery of Slack’s desktop capabilities on Windows, macOS and web. This team has led two soup-to-nuts redesigns of the app, and developed windowing capabilities and dark mode, among other things! You’ll work with engineers, designers and other product managers to build a durable strategy and roadmap, as you’ll own the core architecture of the client that other teams build upon. You’ll also be the central leader for designing navigation patterns (e.g., multiple Slack windows or in-situ views) and the information architecture of the desktop clients. This is a unique opportunity to improve Slack’s foundational desktop experience and make Slack an easy, intuitive and powerful product for an ever-evolving digital workplace.What You’ll Be Doing
On Client Capabilities, our teams serve customers who are dual-fold: Slack’s End Users.Responsible for creating and driving the product vision for how Slack can be the best experience for users across Windows, macOS, and web.
Meet users where they are on their devices, deciding how and where native capabilities and Slack’s own design patterns can best meet their needs.
Evolve the complete navigation and information architecture to help users get to the right information at the right time, anticipating their needs and marrying function with productivity.
Identify the highest impact work, plan & prioritize that work, and deliver improvements in a measurable way. Along the way, you’ll partner with colleagues in research, product, engineering, design and customer support to create a healthy, hard-working team.
Run collaborative user research studies to find user experience touch points and identify core use cases that our customers rely on to get work done.
Own features and prototype plans end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
Demonstrate product taste and craftsmanship and be a champion for the customer informed by research, sales and the customer experience team.
Set a clear go-to-market strategy in partnership with product marketing.
Key Requirements
Genuine self-starter who proactively identifies challenges/opportunities and works across the team to generate and implement solutions.
Deeply curious and understand the importance of “why” before you get into the “what” - you are a person with “strong opinions, loosely held”.
Excellent partner and communicator across, up, and down the work organization.
Both empathetic and bold on behalf of our users, with a strong design sensibility and are deeply thorough around the complete experience, from navigation to pixels, finish, polish, and copy.
Strong technically and have a track record of successfully delivering solutions on native desktop clients across: Windows, Mac OS and web.
Can extrapolate from fast-moving product initiatives, distill information quickly, and bring clarity to the direction of Slack’s desktop systems.
Have product sense at 10 ft. and 10,000 ft., able to form and refine a vision the way users use Slack, and also complete individual product decisions day to day.
Approach complex challenges methodically, building decision-making frameworks founded on qualitative and quantitative data.
Have a proven track record shipping elegant, pleasant, productive user-facing products at scale in a highly dynamic environment.
Preferred Candidates
5+ years of product management, designer, or data science experience.
A university degree (BS or MS) in Computer Science, a related degree or equivalent experience.
Deep understanding of native design patterns and technical constraints of Windows, MacOS and web clients.
Enterprise software experience in user-facing tools strongly preferred.
Experience working with third-parties on technology and product-based partnerships.
Passionate about Slack and the problems we are solving.
Tolerance (even preference!) for ambiguity, creativity in strategy and execution tactics, and always improving on the status quo.
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On Client Capabilities, our teams serve customers who are dual-fold: Slack’s End Users.Responsible for creating and driving the product vision for how Slack can be the best experience for users across Windows, macOS, and web.
Meet users where they are on their devices, deciding how and where native capabilities and Slack’s own design patterns can best meet their needs.
Evolve the complete navigation and information architecture to help users get to the right information at the right time, anticipating their needs and marrying function with productivity.
Identify the highest impact work, plan & prioritize that work, and deliver improvements in a measurable way. Along the way, you’ll partner with colleagues in research, product, engineering, design and customer support to create a healthy, hard-working team.
Run collaborative user research studies to find user experience touch points and identify core use cases that our customers rely on to get work done.
Own features and prototype plans end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
Demonstrate product taste and craftsmanship and be a champion for the customer informed by research, sales and the customer experience team.
Set a clear go-to-market strategy in partnership with product marketing.
Key Requirements
Genuine self-starter who proactively identifies challenges/opportunities and works across the team to generate and implement solutions.
Deeply curious and understand the importance of “why” before you get into the “what” - you are a person with “strong opinions, loosely held”.
Excellent partner and communicator across, up, and down the work organization.
Both empathetic and bold on behalf of our users, with a strong design sensibility and are deeply thorough around the complete experience, from navigation to pixels, finish, polish, and copy.
Strong technically and have a track record of successfully delivering solutions on native desktop clients across: Windows, Mac OS and web.
Can extrapolate from fast-moving product initiatives, distill information quickly, and bring clarity to the direction of Slack’s desktop systems.
Have product sense at 10 ft. and 10,000 ft., able to form and refine a vision the way users use Slack, and also complete individual product decisions day to day.
Approach complex challenges methodically, building decision-making frameworks founded on qualitative and quantitative data.
Have a proven track record shipping elegant, pleasant, productive user-facing products at scale in a highly dynamic environment.
Preferred Candidates
5+ years of product management, designer, or data science experience.
A university degree (BS or MS) in Computer Science, a related degree or equivalent experience.
Deep understanding of native design patterns and technical constraints of Windows, MacOS and web clients.
Enterprise software experience in user-facing tools strongly preferred.
Experience working with third-parties on technology and product-based partnerships.
Passionate about Slack and the problems we are solving.
Tolerance (even preference!) for ambiguity, creativity in strategy and execution tactics, and always improving on the status quo.
#J-18808-Ljbffr