Redpanda Data
Customer Success Manager
Redpanda Data, San Francisco, California, United States, 94199
Qualifications
4+ years of experience in a CSM roleStrong customer facing skills and stakeholder managementThe ability to take ownership for the customer’s adoption of Redpanda by coordinating and driving their time to production and identifying and facilitating opportunities for growthThe ability to liaise and facilitate with key internal and external stakeholdersOwnership mentality over your customers and workUnderstanding of program, project and stakeholder managementAbility to manage stakeholder escalations to mutually agreeable outcomesUnderstanding sales methodologies and incorporating these into success plans, renewal activities, opportunity identificationAbility to break down problems into manageable components and develop solutionsExcellent written and verbal communication skills, with the ability to concisely explain technical and non-technical conceptsExperience working in a fast-moving 100% distributed teamKafka/Streaming experienceExperience with large scale data platformsExperience with complex enterprise software implementation and upgrade managementUnderstanding of data management conceptsUnderstanding of ITIL concepts and/or ISO20000Understanding of networking conceptsSFDC, Grafana, QlikKnowledge or experience of the MEDDIC sales methodologyResponsibilities
Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timelineFacilitate and coordinate removal of any blockers to adoption enabling them to fulfill their agreed success criteria and accelerating their time to valueAct as the customers’ trusted Redpanda advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customers’ needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support)This will include assisting with critical escalation management to ensure their Redpanda interactions, business objectives and product adoption is a successBe comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholdersBenefits
U.S. base salary range for this role is $120,000 - $140,000 (CO, TX) and $140,000 - $160,000 (CA, NY), not including bonus and/or commissionOur salary ranges are determined by role, level, and locationCompany informationRedpanda is the streaming data platform for developers. Kafka-API compatible. 10X faster. 6X lower TCO.
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4+ years of experience in a CSM roleStrong customer facing skills and stakeholder managementThe ability to take ownership for the customer’s adoption of Redpanda by coordinating and driving their time to production and identifying and facilitating opportunities for growthThe ability to liaise and facilitate with key internal and external stakeholdersOwnership mentality over your customers and workUnderstanding of program, project and stakeholder managementAbility to manage stakeholder escalations to mutually agreeable outcomesUnderstanding sales methodologies and incorporating these into success plans, renewal activities, opportunity identificationAbility to break down problems into manageable components and develop solutionsExcellent written and verbal communication skills, with the ability to concisely explain technical and non-technical conceptsExperience working in a fast-moving 100% distributed teamKafka/Streaming experienceExperience with large scale data platformsExperience with complex enterprise software implementation and upgrade managementUnderstanding of data management conceptsUnderstanding of ITIL concepts and/or ISO20000Understanding of networking conceptsSFDC, Grafana, QlikKnowledge or experience of the MEDDIC sales methodologyResponsibilities
Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timelineFacilitate and coordinate removal of any blockers to adoption enabling them to fulfill their agreed success criteria and accelerating their time to valueAct as the customers’ trusted Redpanda advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customers’ needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support)This will include assisting with critical escalation management to ensure their Redpanda interactions, business objectives and product adoption is a successBe comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholdersBenefits
U.S. base salary range for this role is $120,000 - $140,000 (CO, TX) and $140,000 - $160,000 (CA, NY), not including bonus and/or commissionOur salary ranges are determined by role, level, and locationCompany informationRedpanda is the streaming data platform for developers. Kafka-API compatible. 10X faster. 6X lower TCO.
#J-18808-Ljbffr