Clever Inc.
Customer Success Manager, District Success
Clever Inc., San Francisco, California, United States, 94199
Founded by educators and technologists passionate about improving education, Clever is on a mission to unlock new ways to learn for all students. Already used by more than 75% of U.S. K-12 schools, Clever brings all applications into one secure portal and provides single sign-on for everyone. With the leading network of digital learning providers, Clever makes school more engaging, personalized, and fun.We are looking for a talented customer success manager who is looking to make an impact on our school district customers and join our growing team. You will manage relationships with mid-sized school districts in the US, rapidly grow their adoption and use of Clever's products and create customer champions. You will partner closely with Product, Marketing and other Customer Success Organization teams to drive growth, engagement and advocacy.A DAY IN THE LIFE:
Retain and GrowAnalyze data to create a territory plan in order to mitigate churn risks and grow accounts across the entire book of business (BOB)Build and execute customer success plans and account plans for strategic districtsGrow adoption of Clever Plus products in your portfolio of accountsIdentify, surface, and mitigate risks to a customer's success planBuild and strengthen relationships:Build and strengthen executive stakeholder relationships with strategic customersWork with district curriculum and technology teams to get buy-in across all levels of a customer's organization and chart an ambitious plan for successCollaborate and build alignment:Capture feedback from customers and advocate within Clever on behalf of customersPartner with sales in retaining and growing strategic customersInitiate cross-functional collaboration on resolution paths for large scale issuesWHAT WE'RE LOOKING FOR:
2-4 years of customer success, account management, management consulting, or comparable customer-facing experience with a track record of executing towards ambitious goalsBilingual in Spanish, preferredExperience managing K-12 school district accountsRelationship-oriented, excited to build high-touch relationships while scaling methods across your territoryStrong communication skillsComfortable explaining complex products to both technical and non-technical audiencesAbility to communicate easily with CIO's/CTO'sComfortable mediating conflict and handling objectionsCollaborator, adept at partnering with other teams to deliver high-impact resultsAbility to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performanceProblem solving skillsCapable of managing difficult and complex situations and implementing solutions to solve problemsAbility to balance the needs of the customer and the businessAbility to analyze data in order to prioritize accounts for specific actions to drive business goalsCLEVER BENEFITS AND PERKS:
A competitive salaryFlexible Paid Time OffPaid Parental LeaveTop-notch healthcare, vision, and dental coverage for you and your familyBest-in-class mental healthcare service that supports employees' mental and emotional wellnessA generous personal development yearly budget which can be used for courses, conferences, trainings, books, and moreLinkedIn Learning subscription with unlimited access to thousands of expert-led online coursesAnnual company and team retreats to connect with fun, bright coworkersSALARY TRANSPARENCY:
The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between
$90,900 - $112,500 . For candidates living in NYC and San Francisco, CA is between
$100,000 - $123,800 . This position also offers a 20% target, variable annual bonus incentive. All final offers are determined using multiple factors including experience and level of expertise.Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email security@clever.com.If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.
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Retain and GrowAnalyze data to create a territory plan in order to mitigate churn risks and grow accounts across the entire book of business (BOB)Build and execute customer success plans and account plans for strategic districtsGrow adoption of Clever Plus products in your portfolio of accountsIdentify, surface, and mitigate risks to a customer's success planBuild and strengthen relationships:Build and strengthen executive stakeholder relationships with strategic customersWork with district curriculum and technology teams to get buy-in across all levels of a customer's organization and chart an ambitious plan for successCollaborate and build alignment:Capture feedback from customers and advocate within Clever on behalf of customersPartner with sales in retaining and growing strategic customersInitiate cross-functional collaboration on resolution paths for large scale issuesWHAT WE'RE LOOKING FOR:
2-4 years of customer success, account management, management consulting, or comparable customer-facing experience with a track record of executing towards ambitious goalsBilingual in Spanish, preferredExperience managing K-12 school district accountsRelationship-oriented, excited to build high-touch relationships while scaling methods across your territoryStrong communication skillsComfortable explaining complex products to both technical and non-technical audiencesAbility to communicate easily with CIO's/CTO'sComfortable mediating conflict and handling objectionsCollaborator, adept at partnering with other teams to deliver high-impact resultsAbility to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performanceProblem solving skillsCapable of managing difficult and complex situations and implementing solutions to solve problemsAbility to balance the needs of the customer and the businessAbility to analyze data in order to prioritize accounts for specific actions to drive business goalsCLEVER BENEFITS AND PERKS:
A competitive salaryFlexible Paid Time OffPaid Parental LeaveTop-notch healthcare, vision, and dental coverage for you and your familyBest-in-class mental healthcare service that supports employees' mental and emotional wellnessA generous personal development yearly budget which can be used for courses, conferences, trainings, books, and moreLinkedIn Learning subscription with unlimited access to thousands of expert-led online coursesAnnual company and team retreats to connect with fun, bright coworkersSALARY TRANSPARENCY:
The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between
$90,900 - $112,500 . For candidates living in NYC and San Francisco, CA is between
$100,000 - $123,800 . This position also offers a 20% target, variable annual bonus incentive. All final offers are determined using multiple factors including experience and level of expertise.Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email security@clever.com.If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.
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