HackerRank
Technical Support Specialist
HackerRank, Mountain View, California, us, 94039
Technical Support Specialist
at HackerRank (United States)Technical Support Specialist
HackerRank, United StatesDate Posted: 04 Jan, 2023Work Location: Mountain View, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWe’re revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We’re a friendly, motivated, and passionate bunch looking for more smiling faces to join us. We’re growing fast and looking to add to our Customer Success team. This position is Full-Time and Remote.HackerRank is looking for new Technical Support Engineers to join our team. You will focus on providing friendly, professional customer service while problem-solving and communicating complex technical issues to technical and non-technical customer audiences via email and chat.You will be working on:Effectively connect with customers via email and chat to ensure customers’ effective use of HackerRank products.Assist with technical queries by recruiters, engineering hiring managers, and developers.Take ownership of customer-reported issues and see them through to resolution.Perform in-depth troubleshooting while understanding the customer’s skill level and communicating with them in the manner most appropriate.Report reproducible bugs and review our internal knowledge base to stay up to speed with our product landscape.Collaborate with teammates, including Product and Engineering teams, via Slack.Work with your manager to surface customer problems to improve process.Experience working with integrations using REST APIs.Working experience with Zendesk, JIRA, or similar ticketing systems.We are looking for:3+ years of demonstrated experience supporting and troubleshooting mission-critical software applications, ideally SaaS.Experience supporting users on applications developed in Java, .Net, Ruby, Python, PHP, Javascript, or another general-purpose programming language; SQL/Unix experience would be ideal.Good working knowledge of algorithms and data structures.Excellent verbal and written communication skills.Customer-focused and empathetic, diplomatically addressing customer concerns and providing feedback.An ability to prioritize a high volume workload.Experience working collaboratively with team members in different geographic locations and time zones.Benefits & Perks:
We have a full package of competitive benefits and perks which include:One-time home office set up stipend.Monthly Remote Work Enablement Stipend.Professional Development Reimbursement.Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc).Unlimited paid time off, paid leave for new parents, and flexible work hours.Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents.COVID 19 insurance to employees and dependents.Employee stock options, flexible work hours, and time off.HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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at HackerRank (United States)Technical Support Specialist
HackerRank, United StatesDate Posted: 04 Jan, 2023Work Location: Mountain View, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableWe’re revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We’re a friendly, motivated, and passionate bunch looking for more smiling faces to join us. We’re growing fast and looking to add to our Customer Success team. This position is Full-Time and Remote.HackerRank is looking for new Technical Support Engineers to join our team. You will focus on providing friendly, professional customer service while problem-solving and communicating complex technical issues to technical and non-technical customer audiences via email and chat.You will be working on:Effectively connect with customers via email and chat to ensure customers’ effective use of HackerRank products.Assist with technical queries by recruiters, engineering hiring managers, and developers.Take ownership of customer-reported issues and see them through to resolution.Perform in-depth troubleshooting while understanding the customer’s skill level and communicating with them in the manner most appropriate.Report reproducible bugs and review our internal knowledge base to stay up to speed with our product landscape.Collaborate with teammates, including Product and Engineering teams, via Slack.Work with your manager to surface customer problems to improve process.Experience working with integrations using REST APIs.Working experience with Zendesk, JIRA, or similar ticketing systems.We are looking for:3+ years of demonstrated experience supporting and troubleshooting mission-critical software applications, ideally SaaS.Experience supporting users on applications developed in Java, .Net, Ruby, Python, PHP, Javascript, or another general-purpose programming language; SQL/Unix experience would be ideal.Good working knowledge of algorithms and data structures.Excellent verbal and written communication skills.Customer-focused and empathetic, diplomatically addressing customer concerns and providing feedback.An ability to prioritize a high volume workload.Experience working collaboratively with team members in different geographic locations and time zones.Benefits & Perks:
We have a full package of competitive benefits and perks which include:One-time home office set up stipend.Monthly Remote Work Enablement Stipend.Professional Development Reimbursement.Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc).Unlimited paid time off, paid leave for new parents, and flexible work hours.Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents.COVID 19 insurance to employees and dependents.Employee stock options, flexible work hours, and time off.HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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