MBK Senior Living
Director of Sales
MBK Senior Living, Gilbert, Arizona, United States, 85233
Director of Sales
At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!Job Summary: The Director of Sales embodies Yoi Shigoto, “the good work,” by driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates. The Director of Sales position is incredibly important for setting the stage of MBK Senior Living as the senior living provider of choice from the very first initial contact. The characteristics that a successful Director of Sales has at MBK Senior Living possesses are empathy, curiosity, drive, commitment, passion, and ability to create lasting relationships, with both prospects and professionals.Essential Job Duties (Include % of time for each responsibility):
Responsible for community’s sales efforts and outcomes, while maintaining budgeted occupancy by driving the number of qualified inquiries, tours, professional referrals (85%)Responds to new inquiries from multiple channels (Website, walk-in/drive-by, local referral agencies, Virtual Sales Assistant, 24/7 live chat, A Place for Mom, Caring.com) and enters all completed sales activities and detailed notes within the CRM in real-time.Utilizes specific MBK follow-up plans to achieve desired communication levels with new inquiries, including, but not limited to scheduling the next step after each completed activity according to MBK Hot/Warm/Cold expectations.Completes thorough and detailed database management within the CRM in real-time, utilizing the mantra, “if it’s not in the database, it didn’t happen.”Will be the primary point of contact for the prospect/family or referral agency until the move-in process begins (when “Moving In the MBK Way” starts and is handled by the Executive Director), however, connects relevant team members/department managers in the process if it helps move the sales process forward.Assists with training the community team in first impressions, inquiry calls, and effective tours with prospects and professionals.Works closely with the Executive Director to ensure that all community team members understand that sales is everyone’s responsibility. Helps conduct training where necessary and needed to deploy and maintain this philosophy.Conducts daily community walk through, including the model apartment(s), to ensure the community is ready for all guests, especially prospects and professionals.Ensures that the grounds, common areas and models are “show-ready” at all times, and up to MBK standards;Works with Executive Director and community leadership team when updates are necessary, so standards are met.Identifies, establishes and maintains positive relationships with industry influencers and key community and strategic partners to assure ongoing referrals and continued opportunities to promote the community and attract residents through outreach efforts.Builds and maintains relationships with professional referrals.Maintains the MBK expectation of professional referral development (outreach) efforts weekly to include:7-10 face-to-face professional interactions.All visits, detailed notes, activities, and next steps are completed within the CRM.Determines key referral sources within market area and establishes a plan and strategy to advance the relationship to generate referrals.Plans and conducts internal events to showcase our communities.Attends local market area events.Maintains referral database with all contact information including all customer interactions, notes, status and relationship updates; Identifies professionals and/or organizations status in the database based on volume potential of leads.Minimum Job Requirements:
College degree or relevant experience requiredSales and Marketing experience is preferred, with a successful track recordBackground clearances (as required by government regulations) are mandatoryMust complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)Must hold a valid state issued driver’s license and valid insuranceMust have solid PC skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.)Excellent written and verbal communication skills are required, including the ability to speak, write and read EnglishMust also be comfortable with speaking in public settings and presenting to small groupsIf you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!
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At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!Job Summary: The Director of Sales embodies Yoi Shigoto, “the good work,” by driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates. The Director of Sales position is incredibly important for setting the stage of MBK Senior Living as the senior living provider of choice from the very first initial contact. The characteristics that a successful Director of Sales has at MBK Senior Living possesses are empathy, curiosity, drive, commitment, passion, and ability to create lasting relationships, with both prospects and professionals.Essential Job Duties (Include % of time for each responsibility):
Responsible for community’s sales efforts and outcomes, while maintaining budgeted occupancy by driving the number of qualified inquiries, tours, professional referrals (85%)Responds to new inquiries from multiple channels (Website, walk-in/drive-by, local referral agencies, Virtual Sales Assistant, 24/7 live chat, A Place for Mom, Caring.com) and enters all completed sales activities and detailed notes within the CRM in real-time.Utilizes specific MBK follow-up plans to achieve desired communication levels with new inquiries, including, but not limited to scheduling the next step after each completed activity according to MBK Hot/Warm/Cold expectations.Completes thorough and detailed database management within the CRM in real-time, utilizing the mantra, “if it’s not in the database, it didn’t happen.”Will be the primary point of contact for the prospect/family or referral agency until the move-in process begins (when “Moving In the MBK Way” starts and is handled by the Executive Director), however, connects relevant team members/department managers in the process if it helps move the sales process forward.Assists with training the community team in first impressions, inquiry calls, and effective tours with prospects and professionals.Works closely with the Executive Director to ensure that all community team members understand that sales is everyone’s responsibility. Helps conduct training where necessary and needed to deploy and maintain this philosophy.Conducts daily community walk through, including the model apartment(s), to ensure the community is ready for all guests, especially prospects and professionals.Ensures that the grounds, common areas and models are “show-ready” at all times, and up to MBK standards;Works with Executive Director and community leadership team when updates are necessary, so standards are met.Identifies, establishes and maintains positive relationships with industry influencers and key community and strategic partners to assure ongoing referrals and continued opportunities to promote the community and attract residents through outreach efforts.Builds and maintains relationships with professional referrals.Maintains the MBK expectation of professional referral development (outreach) efforts weekly to include:7-10 face-to-face professional interactions.All visits, detailed notes, activities, and next steps are completed within the CRM.Determines key referral sources within market area and establishes a plan and strategy to advance the relationship to generate referrals.Plans and conducts internal events to showcase our communities.Attends local market area events.Maintains referral database with all contact information including all customer interactions, notes, status and relationship updates; Identifies professionals and/or organizations status in the database based on volume potential of leads.Minimum Job Requirements:
College degree or relevant experience requiredSales and Marketing experience is preferred, with a successful track recordBackground clearances (as required by government regulations) are mandatoryMust complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)Must hold a valid state issued driver’s license and valid insuranceMust have solid PC skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.)Excellent written and verbal communication skills are required, including the ability to speak, write and read EnglishMust also be comfortable with speaking in public settings and presenting to small groupsIf you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!
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