ElectroNeek
Head of Customer Success
ElectroNeek, Austin, Texas, us, 78716
[Full Time] Head of Customer Success at ElectroNeek (United States)Head of Customer Success
ElectroNeek United StatesDate Posted: 10 Mar, 2023Work Location: Austin, TX, United StatesSalary Offered: $110000 — $120000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableWe are ElectroNeek. ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, MSPs-centric support and disruptive business models.Role Description:We are currently seeking a Head of Customer Success to join our team and help us continue our rapid scaling. As the Head of Customer Success for ElectroNeek, you will be responsible for managing a team of 7 Customer Success Managers (CSMs), overseeing an existing customer base of over 200 Managed Service Providers (MSPs), and helping us grow the CSM team to cover 800+ MSPs in the next two years.Responsibilities:Build and manage a team of Customer Success Managers that work on increasing the company products adoption and usage.Implement the product-usage driven CSM approach and analyze product-usage statistics.Manage and track MSPs progress through journey stages, from onboarding to scaling.Build and further develop the set of technical activities to boost product usage.Maintain and oversee the Success Tech Stack (Planhat, Salesforce).Maintain a clear customer base segmentation based on product usage level and business status.Create activities and deliverables relevant for each segment of the customer base.Develop best practices for tech growth analysis and coach CSMs on statistics.Own overall relationships with assigned accounts and oversee day-to-day relations.Develop deep relationships with our MSPs by understanding their business goals.Own and manage Planhat, our Customer Success Platform.Maintain relevant MSPs metrics and share with leadership.Own and maintain the Knowledge Base in Confluence.Own the team coaching and training processes.Measure and track team performance indicators.Engage cross-functionally with various teams to ensure MSPs growth and renewals.Requirements:2+ years’ experience in Customer Success or Account Management.5+ years’ experience in SaaS Software industry.Experience with the MSPs market will be an advantage.Strong verbal and written communication skills.Analytical and process-oriented mindset.Active team player, self-starter, and multitasker.Fluent English; second language is a plus.Ready for remote work with necessary equipment.
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ElectroNeek United StatesDate Posted: 10 Mar, 2023Work Location: Austin, TX, United StatesSalary Offered: $110000 — $120000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableWe are ElectroNeek. ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, MSPs-centric support and disruptive business models.Role Description:We are currently seeking a Head of Customer Success to join our team and help us continue our rapid scaling. As the Head of Customer Success for ElectroNeek, you will be responsible for managing a team of 7 Customer Success Managers (CSMs), overseeing an existing customer base of over 200 Managed Service Providers (MSPs), and helping us grow the CSM team to cover 800+ MSPs in the next two years.Responsibilities:Build and manage a team of Customer Success Managers that work on increasing the company products adoption and usage.Implement the product-usage driven CSM approach and analyze product-usage statistics.Manage and track MSPs progress through journey stages, from onboarding to scaling.Build and further develop the set of technical activities to boost product usage.Maintain and oversee the Success Tech Stack (Planhat, Salesforce).Maintain a clear customer base segmentation based on product usage level and business status.Create activities and deliverables relevant for each segment of the customer base.Develop best practices for tech growth analysis and coach CSMs on statistics.Own overall relationships with assigned accounts and oversee day-to-day relations.Develop deep relationships with our MSPs by understanding their business goals.Own and manage Planhat, our Customer Success Platform.Maintain relevant MSPs metrics and share with leadership.Own and maintain the Knowledge Base in Confluence.Own the team coaching and training processes.Measure and track team performance indicators.Engage cross-functionally with various teams to ensure MSPs growth and renewals.Requirements:2+ years’ experience in Customer Success or Account Management.5+ years’ experience in SaaS Software industry.Experience with the MSPs market will be an advantage.Strong verbal and written communication skills.Analytical and process-oriented mindset.Active team player, self-starter, and multitasker.Fluent English; second language is a plus.Ready for remote work with necessary equipment.
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