Washington Nationals
Account Executive, Ticket Sales
Washington Nationals, Washington, District of Columbia, us, 20022
Summary:Reporting to the Senior Manager, Ticket Sales, the Account Executive, Ticket Sales responsibilities include the planning, organizing, and execution of the company new and group sales programs. The goals of the position are to achieve optimum ticket sales volume and ensure the desired sales results.The Nationals are a military-friendly organization actively recruiting veterans and spouses.Essential Duties and Responsibilities:Focus on increasing revenue and attendance through full menu selling opportunities, specializing in:
Group Ticket Sales (including theme nights and hospitality areas)NATS PLUS season ticket packages (full, half and partial plans)Premium Sales (including annual/nightly leases and club seating options)
Develop strong account relationships through scheduled and strategic account touchpointsIdentify opportunities to up-sell/cross-sell current client baseProvide world class customer service to existing group accountsContact leads for new group and season ticket packages through outbound sales effortsCoordinate and execute internal and external sales appointments on all potential customers through cold calling, prospecting and referrals from current customersCreatively prospect for new business opportunities that will grow the Nationals season ticket and group client baseAttend networking, marketing and community events as neededMaintain a daily/weekly outbound call volumeHost and visit current and prospective clients during home gamesMaintain organized computerized records of all current and prospective clients in company database (Salesforce)Submit planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales callsSubmit prompt accurate reports and maintain up-to-date accurate account recordsAttain individual and departmental sales goals set by managementOther duties as assignedRequirements:Minimum Education and Experience Requirements:Bachelor’s degree or equivalent military experienceA minimum of two years’ work experience in professional/collegiate sports, specifically related to season ticket sales, group sales, premium sales or customer service/retentionKnowledge, Skills, and Abilities necessary to perform essential functions:Excellent communication and presentation skillsAbility to speak clearly and present sales materials in front of top executives, clients and large groupsAbility to network with the region’s top decision makersAbility to learn and master new software programs including Tickets.com and SalesforceAbility to complete basic contract invoices, templates and outlinesExcellent customer service and problem-solving skillsAbility to maneuver around the ballpark while visiting clients and showcasing seating options to prospective clients during home gamesMust be able to work flexible hours as needed: including evenings, weekends and holidaysUnderstanding the need for data integrity and attentiveness to maintaining accurate and timely dataComputer proficiency and technical aptitude with the ability to utilize all Microsoft Office productsUphold Core Values: Excellence, Performance, and Accountability.Physical/Environmental Requirements:Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.All applicants for employment at the Washington Nationals are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
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Group Ticket Sales (including theme nights and hospitality areas)NATS PLUS season ticket packages (full, half and partial plans)Premium Sales (including annual/nightly leases and club seating options)
Develop strong account relationships through scheduled and strategic account touchpointsIdentify opportunities to up-sell/cross-sell current client baseProvide world class customer service to existing group accountsContact leads for new group and season ticket packages through outbound sales effortsCoordinate and execute internal and external sales appointments on all potential customers through cold calling, prospecting and referrals from current customersCreatively prospect for new business opportunities that will grow the Nationals season ticket and group client baseAttend networking, marketing and community events as neededMaintain a daily/weekly outbound call volumeHost and visit current and prospective clients during home gamesMaintain organized computerized records of all current and prospective clients in company database (Salesforce)Submit planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales callsSubmit prompt accurate reports and maintain up-to-date accurate account recordsAttain individual and departmental sales goals set by managementOther duties as assignedRequirements:Minimum Education and Experience Requirements:Bachelor’s degree or equivalent military experienceA minimum of two years’ work experience in professional/collegiate sports, specifically related to season ticket sales, group sales, premium sales or customer service/retentionKnowledge, Skills, and Abilities necessary to perform essential functions:Excellent communication and presentation skillsAbility to speak clearly and present sales materials in front of top executives, clients and large groupsAbility to network with the region’s top decision makersAbility to learn and master new software programs including Tickets.com and SalesforceAbility to complete basic contract invoices, templates and outlinesExcellent customer service and problem-solving skillsAbility to maneuver around the ballpark while visiting clients and showcasing seating options to prospective clients during home gamesMust be able to work flexible hours as needed: including evenings, weekends and holidaysUnderstanding the need for data integrity and attentiveness to maintaining accurate and timely dataComputer proficiency and technical aptitude with the ability to utilize all Microsoft Office productsUphold Core Values: Excellence, Performance, and Accountability.Physical/Environmental Requirements:Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.All applicants for employment at the Washington Nationals are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
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