Whatnot
Strategy & Operations Manager, Trust & Safety
Whatnot, Los Angeles, California, United States, 90079
[Full Time] Strategy & Operations Manager, Trust & Safety at Whatnot (United States) | BEAMSTART JobsStrategy & Operations Manager, Trust & Safety
Whatnot United StatesDate Posted: 14 Apr, 2023Work Location: Los Angeles, CA, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesVacancies: 1 availableAbout Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail, and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.Role
The Strategy & Operations Manager, Trust & Safety is responsible for ensuring that Whatnot's products and services are used in a safe and responsible manner. You will work closely with the legal, analytics, product, and operations teams to develop and implement policies and processes that help protect buyers and sellers. You have strong leadership, communication, and problem-solving skills. You also have a thorough understanding of relevant laws and regulations, as well as experience in risk management and investigations. Experience in the e-commerce industry and familiarity with marketplace platforms is also beneficial.In this role, you will be responsible for:Developing and implementing T&S processesInvestigating reports of fraud, abuse, and other inappropriate behavior on the marketplace, and taking appropriate action to address the situationCoordinating with legal, compliance, operations, and products teams to develop and implement risk management strategies for the marketplaceMonitoring industry trends and developments in the area of trust and safety, and adapting the company's policies and procedures accordinglyProviding training and support to employees on trust and safety policies and proceduresPreparing reports and presentations on trust and safety for senior management and other stakeholdersYou
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.Bachelor's degree5+ years of experience in a trust and safety, legal, compliance, or security roleStrong leadership and communication skills, with the ability to project manageExcellent problem-solving and critical thinking skills, with the ability to quickly assess and respond to complex situationsExperience in risk management and investigations, with a demonstrated ability to handle sensitive and confidential informationFamiliarity with industry trends and developments in the area of trust and safety, and the ability to adapt policies and procedures accordinglyProficiency with relevant technology and tools, such as data analysis and reporting softwareBenefits
Competitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWork From Home SupportCare benefitsProfessional Development401k offering for Traditional and Roth accounts provided by BettermentEOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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Whatnot United StatesDate Posted: 14 Apr, 2023Work Location: Los Angeles, CA, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesVacancies: 1 availableAbout Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail, and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.Role
The Strategy & Operations Manager, Trust & Safety is responsible for ensuring that Whatnot's products and services are used in a safe and responsible manner. You will work closely with the legal, analytics, product, and operations teams to develop and implement policies and processes that help protect buyers and sellers. You have strong leadership, communication, and problem-solving skills. You also have a thorough understanding of relevant laws and regulations, as well as experience in risk management and investigations. Experience in the e-commerce industry and familiarity with marketplace platforms is also beneficial.In this role, you will be responsible for:Developing and implementing T&S processesInvestigating reports of fraud, abuse, and other inappropriate behavior on the marketplace, and taking appropriate action to address the situationCoordinating with legal, compliance, operations, and products teams to develop and implement risk management strategies for the marketplaceMonitoring industry trends and developments in the area of trust and safety, and adapting the company's policies and procedures accordinglyProviding training and support to employees on trust and safety policies and proceduresPreparing reports and presentations on trust and safety for senior management and other stakeholdersYou
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.Bachelor's degree5+ years of experience in a trust and safety, legal, compliance, or security roleStrong leadership and communication skills, with the ability to project manageExcellent problem-solving and critical thinking skills, with the ability to quickly assess and respond to complex situationsExperience in risk management and investigations, with a demonstrated ability to handle sensitive and confidential informationFamiliarity with industry trends and developments in the area of trust and safety, and the ability to adapt policies and procedures accordinglyProficiency with relevant technology and tools, such as data analysis and reporting softwareBenefits
Competitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWork From Home SupportCare benefitsProfessional Development401k offering for Traditional and Roth accounts provided by BettermentEOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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