Penn Foster
Analyst-Technical Information and Support
Penn Foster, Torrance, California, United States, 90504
What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
About this Position:The TIS Analyst provides support to the TIS (Technical Information and Support) team, handling domestic activities as assigned by the Vehicle Engineering management. These activities provide comprehensive research and coordination support to Honda/Acura dealers, internal AHM departments, NAMQ, factories and R&Ds for achieving Lifetime Owner Loyalty (Customer Satisfaction on the products and services).Responsibilities include:Planning, conducting, and analyzing customer/dealer surveysCreating and posting iN messages to Honda/Acura dealersMonitoring and responding to TIS inbound calls and emailsCompile and provide iN message feedback for collection of parts/information, coordination, and supportDealer visits, and direct connection with customers for appointment scheduling, and vehicle availabilityConduct field and market research projects/requests, compile preliminary analysis & reports, develop and compose presentation materials, etc.Coordinate factory recovery activities, including port, railhead, and dealer holds and repair requestsTIS also supports Export Service activities by managing the technical information communicated between AH Engineering and the CCA (Caribbean and Central American) distributors. This role focuses on Honda internally initiated/managed projects that require coordination and follow up between the export distributors and Honda teamsTrack the status of CCA quality investigations i.e., QIC, QIS, and Ad Hoc reports and requests.Work with distributors to harvest parts needed for investigationsPrepare or modify technical documents to be issued to distributors and/or customersPost vehicle information and training material on the Honda Network sitePlan and coordinate factory recovery activityManage schedule of technical information being posted to Service Information System by attending Service Action meetings and working with the Publication department.
Who we are seeking:We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.Required Work Experience:Minimum of 3 years’ experience handling issues and concerns with retail customers (i.e. Customer Call Center, dealer customer service experience, etc.) with emphasis on automotive product issuesAutomotive technical background is desiredRequired Education:BS/BA degree in Automotive Technology, Engineering, vocational education, or equivalent work experienceDesired skills:Ability to perform primary and secondary researchStrong multitasking abilitiesStrong analytical abilitiesExcellent written and verbal communication skillsProficiency with PC based applications (MS Office, CICS, iN, etc.)Knowledge of Honda/Acura product lines and the competitor lines is desiredWhat differentiates Honda and makes us an employer of choice?Total Rewards:Competitive base salary $64,480 to $90,200
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual BonusIndustry-leading Benefit Plans (Medical, Dental, Vision)Paid time off, including vacation, paid holidays, sick time, and personal days401K Plan with company match + additional contributionCareer Growth:Advancement opportunitiesCareer mobilityEducation reimbursement for continued learningTraining and Development programsAdditional Offerings:Wellbeing programCommunity service and engagement programsProduct programsFree drinks onsiteHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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About this Position:The TIS Analyst provides support to the TIS (Technical Information and Support) team, handling domestic activities as assigned by the Vehicle Engineering management. These activities provide comprehensive research and coordination support to Honda/Acura dealers, internal AHM departments, NAMQ, factories and R&Ds for achieving Lifetime Owner Loyalty (Customer Satisfaction on the products and services).Responsibilities include:Planning, conducting, and analyzing customer/dealer surveysCreating and posting iN messages to Honda/Acura dealersMonitoring and responding to TIS inbound calls and emailsCompile and provide iN message feedback for collection of parts/information, coordination, and supportDealer visits, and direct connection with customers for appointment scheduling, and vehicle availabilityConduct field and market research projects/requests, compile preliminary analysis & reports, develop and compose presentation materials, etc.Coordinate factory recovery activities, including port, railhead, and dealer holds and repair requestsTIS also supports Export Service activities by managing the technical information communicated between AH Engineering and the CCA (Caribbean and Central American) distributors. This role focuses on Honda internally initiated/managed projects that require coordination and follow up between the export distributors and Honda teamsTrack the status of CCA quality investigations i.e., QIC, QIS, and Ad Hoc reports and requests.Work with distributors to harvest parts needed for investigationsPrepare or modify technical documents to be issued to distributors and/or customersPost vehicle information and training material on the Honda Network sitePlan and coordinate factory recovery activityManage schedule of technical information being posted to Service Information System by attending Service Action meetings and working with the Publication department.
Who we are seeking:We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.Required Work Experience:Minimum of 3 years’ experience handling issues and concerns with retail customers (i.e. Customer Call Center, dealer customer service experience, etc.) with emphasis on automotive product issuesAutomotive technical background is desiredRequired Education:BS/BA degree in Automotive Technology, Engineering, vocational education, or equivalent work experienceDesired skills:Ability to perform primary and secondary researchStrong multitasking abilitiesStrong analytical abilitiesExcellent written and verbal communication skillsProficiency with PC based applications (MS Office, CICS, iN, etc.)Knowledge of Honda/Acura product lines and the competitor lines is desiredWhat differentiates Honda and makes us an employer of choice?Total Rewards:Competitive base salary $64,480 to $90,200
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual BonusIndustry-leading Benefit Plans (Medical, Dental, Vision)Paid time off, including vacation, paid holidays, sick time, and personal days401K Plan with company match + additional contributionCareer Growth:Advancement opportunitiesCareer mobilityEducation reimbursement for continued learningTraining and Development programsAdditional Offerings:Wellbeing programCommunity service and engagement programsProduct programsFree drinks onsiteHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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