Mercury
Senior Backend Engineer - Customer Experience
Mercury, San Francisco, California, United States, 94199
Qualifications
Brings extensive experience operating at the senior level or higher as an engineer, with an emphasis in backend developmentIs excited to learn and work with HaskellDemonstrates deep, genuine empathy for customers, using this insight during the product development process to achieve a high standard for the products we buildResponsibilities
As a Senior Backend Engineer on the Customer Experience team, you’ll play a crucial role in enhancing our platform’s efficiency, reducing friction for both our customers and our customer support agentsYou’ll be a key part of a team whose work is massively impactful, working on solutions akin to the trim tab in aviation, ensuring a seamless and intuitive experience for everyone involvedCollaboratively work with product managers, designers, and other engineers to ideate and build elegant, delightful products for our customers and our support teamCombine empathy and data analysis to identify and address high-impact challenges faced by customers and to streamline support agent workflowsDesign and develop robust, creative technical solutions to solve a wide range of problems across numerous product verticalsBuild a long-lasting and scalable product that enables Mercury to continuously offer the most magical customer experience in the industryBenefits
The total rewards package at Mercury includes base salary, equity (stock options), and benefitsUS employees (any location): $203,100 - 238,900 USD
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Brings extensive experience operating at the senior level or higher as an engineer, with an emphasis in backend developmentIs excited to learn and work with HaskellDemonstrates deep, genuine empathy for customers, using this insight during the product development process to achieve a high standard for the products we buildResponsibilities
As a Senior Backend Engineer on the Customer Experience team, you’ll play a crucial role in enhancing our platform’s efficiency, reducing friction for both our customers and our customer support agentsYou’ll be a key part of a team whose work is massively impactful, working on solutions akin to the trim tab in aviation, ensuring a seamless and intuitive experience for everyone involvedCollaboratively work with product managers, designers, and other engineers to ideate and build elegant, delightful products for our customers and our support teamCombine empathy and data analysis to identify and address high-impact challenges faced by customers and to streamline support agent workflowsDesign and develop robust, creative technical solutions to solve a wide range of problems across numerous product verticalsBuild a long-lasting and scalable product that enables Mercury to continuously offer the most magical customer experience in the industryBenefits
The total rewards package at Mercury includes base salary, equity (stock options), and benefitsUS employees (any location): $203,100 - 238,900 USD
#J-18808-Ljbffr