Vouch
Account Manager, Scale
Vouch, San Francisco, California, United States, 94199
[Full Time] Account Manager, Scale at Vouch (United States)Account Manager, Scale
Vouch United StatesDate Posted: 04 Jan, 2023Work Location: San Francisco, United StatesSalary Offered: $95000 — $105000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableAbout Vouch:Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups. Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.We're doing this by making insurance fast, responsive, and focused on our customers - high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.What does a work environment look like at Vouch?Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role has remote work flexibility, as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time). This position is not eligible for employment in the following locations: SF Bay Area and NY Metro.Role Responsibilities:As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. The Scale Account Manager is a mid-level, client-facing role managing and retaining a diverse client base. You will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This includes providing service and expertise of US insurance, risk mitigation resources, and market knowledge of global insurance needs.Job Duties:Establish trusted relationships with our customersDeliver consistent and timely follow-up in response to client requests and issuesManage growing accounts, including selling products and advising on risk solutionsEnsure clients are comfortable with and able to utilize the tools/services available through Vouch platformDrive additional value by identifying follow-up opportunities for VouchAnalyze existing insurance packages and evaluate riskPreparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialists as neededCoordinate billing based on client/carrier instructions and assist in collections as neededAbout you:Minimum of 5+ years of insurance experience in a client-facing role (e.g., insurance account management, customer success)Specializes in services for financial and management liability risks (e.g., D&O liability, Employment Practices Liability, Fiduciary Liability, Crime, to external threats, like cyberattacks and terrorism)Relationship management: Customer focus, collaboration, and interpersonal skills, and conflict management. Demonstrates shared ownership of resolution of conflicts.Negotiation skills: Carrier and client negotiation skills. Can secure concessions without damaging relationships.Background in managing a portfolio of customersDependable, positive, and detail-oriented with excellent follow-through skillsAble to deal well with ambiguity and maintain composure in complex situationsBachelor's Degree in Business, Marketing, or a related fieldP&C License preferredNice to have:Exposure to and passion for early-stage startups and/or high growth environmentsInsurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)Global insurance and/or business experience is highly desirableVouch provides a number of benefits to help you bring your best self to work:Competitive compensation and equity packagesGenerous bonus potential with quarterly payoutsHealth, dental, and vision insuranceParental leaveFlexible vacation time (Unlimited PTO)Wellness allowance ($80/month)Technology allowance ($100/month)Salary Range:
The pay range for this role is: $95,000 to $105,000 per year. Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting @ vouch.us
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Vouch United StatesDate Posted: 04 Jan, 2023Work Location: San Francisco, United StatesSalary Offered: $95000 — $105000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableAbout Vouch:Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups. Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.We're doing this by making insurance fast, responsive, and focused on our customers - high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.What does a work environment look like at Vouch?Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role has remote work flexibility, as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time). This position is not eligible for employment in the following locations: SF Bay Area and NY Metro.Role Responsibilities:As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. The Scale Account Manager is a mid-level, client-facing role managing and retaining a diverse client base. You will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This includes providing service and expertise of US insurance, risk mitigation resources, and market knowledge of global insurance needs.Job Duties:Establish trusted relationships with our customersDeliver consistent and timely follow-up in response to client requests and issuesManage growing accounts, including selling products and advising on risk solutionsEnsure clients are comfortable with and able to utilize the tools/services available through Vouch platformDrive additional value by identifying follow-up opportunities for VouchAnalyze existing insurance packages and evaluate riskPreparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialists as neededCoordinate billing based on client/carrier instructions and assist in collections as neededAbout you:Minimum of 5+ years of insurance experience in a client-facing role (e.g., insurance account management, customer success)Specializes in services for financial and management liability risks (e.g., D&O liability, Employment Practices Liability, Fiduciary Liability, Crime, to external threats, like cyberattacks and terrorism)Relationship management: Customer focus, collaboration, and interpersonal skills, and conflict management. Demonstrates shared ownership of resolution of conflicts.Negotiation skills: Carrier and client negotiation skills. Can secure concessions without damaging relationships.Background in managing a portfolio of customersDependable, positive, and detail-oriented with excellent follow-through skillsAble to deal well with ambiguity and maintain composure in complex situationsBachelor's Degree in Business, Marketing, or a related fieldP&C License preferredNice to have:Exposure to and passion for early-stage startups and/or high growth environmentsInsurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)Global insurance and/or business experience is highly desirableVouch provides a number of benefits to help you bring your best self to work:Competitive compensation and equity packagesGenerous bonus potential with quarterly payoutsHealth, dental, and vision insuranceParental leaveFlexible vacation time (Unlimited PTO)Wellness allowance ($80/month)Technology allowance ($100/month)Salary Range:
The pay range for this role is: $95,000 to $105,000 per year. Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting @ vouch.us
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