Genesys
Senior Principal Consultant - Tech lead
Genesys, Tallahassee, Florida, United States,
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Location: Remote, NA
Overview:
In this role, you’ll work closely with customers to establish solutions to make them successful, broaden the effect of Genesys technology to meet their business goals, and help guide the evolution of the platform by identifying new deployment patterns. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company. This position requires an individual with a pragmatic mindset, and with a history of adapting a clear vision based on the customers maturity and structure. The goal is to align Genesys to their business strategy by delivering more value with greater velocity.
This opportunity is a part of the Professional Services organization. As part, you’re positioned as the lead consulting and implementation arm of Genesys supporting our customer’s technology journey and transformative work within Genesys Cloud.
What you’ll do:
Work closely with customers and partners during all stages of the project lifecycle.Provide platform configuration guidance and best practices to customers.Understand how Genesys technology integrates/interfaces with customers' solutions vision.Lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations.Identify (project) risks and define mitigation plans.
What you’ll bring to the table:
5 – 10 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage call center technologies; technical depth in contact center consultation is a must.Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes, and customer experience.IP Telephony and IP Telephones Technologies.Hands-on experience in designing and programming complex applications leveraging APIs, JSON, and/or JavaScript.Experience with current technology implementation patterns including service-oriented and cloud.Understanding of business processes and transformation and how they relate to customer experience technology.Hands-on scripting experience (JavaScript, Python, Ruby, etc.).
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,500.00 - $238,400.00
Benefits:
Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#J-18808-Ljbffr
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Location: Remote, NA
Overview:
In this role, you’ll work closely with customers to establish solutions to make them successful, broaden the effect of Genesys technology to meet their business goals, and help guide the evolution of the platform by identifying new deployment patterns. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company. This position requires an individual with a pragmatic mindset, and with a history of adapting a clear vision based on the customers maturity and structure. The goal is to align Genesys to their business strategy by delivering more value with greater velocity.
This opportunity is a part of the Professional Services organization. As part, you’re positioned as the lead consulting and implementation arm of Genesys supporting our customer’s technology journey and transformative work within Genesys Cloud.
What you’ll do:
Work closely with customers and partners during all stages of the project lifecycle.Provide platform configuration guidance and best practices to customers.Understand how Genesys technology integrates/interfaces with customers' solutions vision.Lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations.Identify (project) risks and define mitigation plans.
What you’ll bring to the table:
5 – 10 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage call center technologies; technical depth in contact center consultation is a must.Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes, and customer experience.IP Telephony and IP Telephones Technologies.Hands-on experience in designing and programming complex applications leveraging APIs, JSON, and/or JavaScript.Experience with current technology implementation patterns including service-oriented and cloud.Understanding of business processes and transformation and how they relate to customer experience technology.Hands-on scripting experience (JavaScript, Python, Ruby, etc.).
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,500.00 - $238,400.00
Benefits:
Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#J-18808-Ljbffr