Genesys Cloud Services, Inc.
Principal Solution Consultant
Genesys Cloud Services, Inc., Denver, Colorado, United States, 80285
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.As a Principal Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.Why work for Genesys?You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to executives, stakeholders, and key influencers.You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.You will have flexibility and independence in designing your work.You will be able to access on-demand and in-person training.You will have internal resources to help you understand and solve technical challenges.You will work closely with other brilliant individuals to collaboratively solve complex technical problems.Responsibilities:Discover:
Run workshops with business users to uncover gaps and opportunities, define projected benefits, and present outcomes to all stakeholders.Design:
Create customized demos and tell the story that showcases the solution.Learn and Share:
Stay up to date on Genesys products and industry best practices to advise customers through the implementation process to ensure value.What do you need to have to be successful?A passion for technology and helping people solve problems.Polished verbal and written communication skills.Ability to work in a fast-paced, cross-functional team environment and multitask, prioritize, and be detail-oriented.Technological know-how of IT concepts, software standards, and database and networking technologies.Ability to understand customers' security needs and articulate a solution.Bachelor's degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.Ability to travel up to 50%.Experience working with Cloud or SaaS companies preferred.Compensation:
This role has a market-competitive salary with an anticipated base compensation range of $110,250.00 - $216,350.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for commission or performance-based bonus opportunities.Benefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale.Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, please reach out to HR@genesys.com. You can expect a response within 24-48 hours.Genesys is an equal opportunity employer committed to equity in the workplace.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Run workshops with business users to uncover gaps and opportunities, define projected benefits, and present outcomes to all stakeholders.Design:
Create customized demos and tell the story that showcases the solution.Learn and Share:
Stay up to date on Genesys products and industry best practices to advise customers through the implementation process to ensure value.What do you need to have to be successful?A passion for technology and helping people solve problems.Polished verbal and written communication skills.Ability to work in a fast-paced, cross-functional team environment and multitask, prioritize, and be detail-oriented.Technological know-how of IT concepts, software standards, and database and networking technologies.Ability to understand customers' security needs and articulate a solution.Bachelor's degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.Ability to travel up to 50%.Experience working with Cloud or SaaS companies preferred.Compensation:
This role has a market-competitive salary with an anticipated base compensation range of $110,250.00 - $216,350.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for commission or performance-based bonus opportunities.Benefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale.Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, please reach out to HR@genesys.com. You can expect a response within 24-48 hours.Genesys is an equal opportunity employer committed to equity in the workplace.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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