Principal Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.As a Principal Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps.Why work for Genesys?You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.You will have flexibility and independence in designing your work.You will have access to on-demand and in-person training.You will have internal resources to help solve technical challenges.You will work closely with other brilliant individuals to collaboratively solve complex technical problems.What you will be doing?DiscoverYou will run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.DesignYou will create a customized demo and have the opportunity to tell the story that showcases the solution.Learn and ShareYou will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.What do you need to have to be successful?A passion for technology and helping people solve problemsInterpersonal communication, polished verbal and written communicationAbility to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-orientedTechnological know-how of IT concepts, software standards, as well as database and networking technologies.Ability to understand customers' security needs and articulate a solutionBachelor's degree; preferred experience implementing or integrating with CRMs and/or software implementation or coding experienceAbility to travel up to 50%Experience working with Cloud or SaaS company preferredCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$110,250.00 - $216,350.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com.Genesys is an equal opportunity employer committed to equity in the workplace.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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