Director of Business Development

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.Responsibilities

Partner with the Relationship Management and Sales leadership team on customer-facing program development and strategy development needs across all segments.Collaboration with Sales and Implementation support team related to new account on-boarding and project strategy support related to account assignment coverage.Leadership of Project Teams to facilitate analysis and assessment of program improvement needs associated with the Relationship Management teams.Build strong internal and external business partnerships.Involvement with client meetings, business reviews, facility tours and planning sessions.Assess client experience and design programs to improve team skill set and account coverage approach.Thought leadership of client strategy around Garda products, services and solutions.Develop support strategy for account growth opportunities including special services and opportunity generation programs for account base.Guidance for Relationship Management teams related to pricing models with MAPS, contract renewals/negotiations, revenue opportunities and margin improvements.Process mapping and program development, including creation of documentation for Relationship Management team.Conduct gap-analysis for areas of improvement for account support, growth strategy, relationship skills and problem resolution programs.Offer leadership support for program development surrounding proactive and reactive client interactions, skills and training programs.Provide program implementation guidance for the Relationship Management team.Offer leadership and mentoring to the Account Managers within the Relationship Management team.Identification of key measures and methods for reporting team performance and account growth within the assigned account base.Assist with Relationship Management team training programs, project management, program development and enhancements to support the teams.Assess the coverage model approach and client assignments and make recommendations for team alignment improvements.Interface with the Sales Training leadership team on the development and prioritization of Relationship Management team training programs and tools.Interface with the Marketing team and SMEs for support and direction of program improvements.Assist with the transitional plans related to support for Relationship Management assigned accounts to include Account Support, Client Support and Mid-Corporate RM team coverage.Participate in industry trade shows and associations.Knowledge, Skills And Abilities

Education: Bachelors degree required. Masters Degree Preferred.Technical / Professional Skills – Knowledge

Microsoft Office SuiteBudgeting and ForecastingExcel, Powerpoint, AccessCustomer database analysisSkills

Leadership – Collaborative coachingStrategic PlanningProgram DevelopmentAccount penetration, growth strategies and business development skillsClient negotiations and relationship development skillsPricing strategy and contract negotiation skillsBusiness AcumenStrong leadership abilities across geographies, product lines and departmentsAbility to strongly influenceA good listener with a positive can-do attitudeExcellent project management, planning and organizational skillsCommitment to follow through and complete assigned actionsCapable of comfortably presenting to large audiencesComputer literacy and ability to use online system for input, maintenance and inquiriesCompetency in computer software packages (Excel/Word)Excellent verbal and written communication skillsExcellent organization, motivation, leadership, and interpersonal skillsAbility to multi-task and prioritize issues in a complex environmentExcellent customer support and organizational skillsDetail-oriented and project management skills.Prior Work Experience

Minimum of 10 years of proven progressive leadership experience in service industryClient-facing team leadership and account relationship strategy experienceAccount ManagementProven capability to develop and execute strategic and long-range plans across a wide scope within an organization.Capable of interfacing well at all levels within a large organization and client base.Travel

30-50% based on business needs, team support and customer requirements.GardaWorld is an equal opportunity employer and drug-free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Cash Services Headquarters2000 NW Corporate BoulevardBoca Raton, Florida, USA334311 561 939 7000Apply Now

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